Daniel Milo Email & Phone Number

Orlando, Fl, Us

New York, Ny, Us

San Francisco, California, Us

- Helped affluent clients define and achieve their financial goals.- Managed a book of business.- Engaged in proactive outreach.

San Francisco, California, Us

- Helped affluent clients define and achieve their financial goals.- Managed a book of business.- Engaged in proactive outreach.

San Francisco, California, Us

- Assisted clients with defining and obtaining their financial goals.- Provided financial counsel to individuals and businesses.- Educated clients on the features and benefits of relevant bank products, such as mortgages, lines of credit, and other loans.

Orlando, Florida, Us

- Supervisor for escalations at the Universal Orlando Resort Call Center, with authority to offer compensation for issues arising from Hotel stays, Vacation Packages, and Annual Passes.- Awarded 2020 "Guest Support Services Team Member of the Year" for performance during COVID-19 crisis.- Led sales counselors by offering guidance and support to solve a myriad of issues, such as deescalating guests, negotiation techniques, and navigating policy or procedural roadblocks.- Executed award winning idea to automatically forward digital peer-to-peer appreciation (”Say-it” program) to recipients management team, thereby amplifying positive feedback. Idea rolled out resort wide in March 2021, affecting more than 20,000 employees.

Orlando, Florida, Us

- Managed a department of over 300 Guest Service Coordinators, Vacation Planners, Turnstile Attendants, and Transit Operation Attendants.- Sales management specialty, with my top priorities being incremental revenue generation, Team Member development, and Team Member job satisfaction.- Spearheaded the creation of an incentive program that aligned Volcano Bay Express sales with rewards, directly resulting in Volcano Bay Express sales increasing from ≈70/day to ≈220/day.- Achieved > 80% Volcano Bay Pass Sales “Team Member Satisfaction” score.

Orlando, Florida, Us

- Spearheaded a significant increase in sales of Cabanas and Premium Seating through conception of a “Rent Cabanas and Premium Seating Here” advertisement at the park entrance, creation of a Cabana/Premium Seating visual sales tool, and creation of a Cabana Sales Greeter position.- Achieved “Top Talent” on performance review.- Honored with “BRAVO! Award” (Resort wide “Team Member of the Month”).- Led training of new Vacation Planners for opening of Volcano Bay Water Theme Park.- Supervised day-to-day operation of Pass Sales, with an emphasis on Guest Service, sales, and efficiency.- Coached Team Members to develop their skills and talents.

Orlando, Florida, Us

Orlando, Fl, Us

- Research Assistant to Dr. Karol Lucken, co-author of widely used textbook “American Penology: A History of Control”.- Collected and managed data on domestic violence victims by analyzing case summaries at the Orange County Courthouse. The data was used in a published study.

Juris Doctor, Law

Bachelor Of Arts, Criminal Justice