Daniel Misura Email & Phone Number

Bloomfield Hills, Mi

Assist end-users from multiple accounts/companies, with various computer related issues that they experience, primarily via remote desktop support, and work in multiple ticket-based software’s. Duties include: various tasks in Active Directory (add users, remove users, password resets, security/distribution group assistance), assisting internal IT with ticket-escalation, identifying accurate escalation-type, troubleshooting for various end-user software’s (ERP systems, internet browsers, Microsoft Word/Excel/Outlook, etc) as well as assisting in over-the-phone hardware/network troubleshooting.

Goodrich, Mi

Assisted in creation of the official Float a Goat Website.Provide hosting for the website.Assist in creation of a variety of different types of games, ranging from a party based card game to a conceptual game type featured on glass cups.Handle fulfillment and shipping for all online orders.Various other business operations.

Filling prescriptionsProficient in insurance issues and billingCustomer service experienceConsiderable knowledge of prescription drugs such as uses, side effects, etc.

Research assistant for the Department of Computer Science under the direction of Professor Charlotte Tang. Research is based under the principles of Human Computer Interaction, specifically in regards to the health-care related fields. Research includes the observation and interactions of the many intricacies of the day-to-day work done in doctor's offices and clinics that include various paper based tasks and electronic based tasks.Duties include:Data gathering from transcribed interviews.Affinity diagramming to transpose project focus.Additional research of related works, reading, summarizing, and using for better understanding of the source material.Presented at the following research conferences:Meeting of Minds 2015 - University of Michigan - Flint, University of Michigan - Dearborn, Oakland UniversityStudent Research Conference 2015 - University of Michigan - Flint

Flushing, Michigan

Various tasks include, but not limited to:Computer diagnosis and repair, software or hardware related.Networking diagnosis and repair.Building user specific computers, servers, etc.Setting up user specific networks, for individuals and small businesses alike.