Daniel Mitten Email & Phone Number

As the head of customer experience for a globally renowned retailer, I have the privilege of developing innovative CX strategies while leading an inspired and passionate team across multiple regions. I am data driven and people focused with proven skills in cultivating a positive, inspiring and empowering team culture that sees team members work passionately to exceed their KPI’s. I am a firm believer that a true leader works for their team, and in the case of CX, their customers too.KEY STRENGTHS• Developing world class CX strategies focused on growth and innovation• Consulting with stakeholders to maintain a business-wide approach to CX• Proficiency in developing automated and AI powered workflows• Omnichannel approach to both communication and internal systems• Project management and procedure development• Data analysis and development of in-depth reporting dashboards• Risk and change management through adverse trading climates• Data driven, people first approach to coaching and mentoring• Driving sales KPI’s through online communication channels• Management of cost centre, budget and forecasting