Daniel Moenning Email and Phone Number

Additional duties included:• Helping the Lead Analyst supervise a team of Measurement Analysts• Looking for discrepancies or data shifts in analysts' behavior scoring• Identifying trends and/or necessary corrections. I did this through informal analysts interviews, behavioral data research, and call sampling. I would then communicate my findings to our Lead Analyst.

Additional duties included:• Working as the sole contributor for my client.• Observing, validating and monitoring behavioral trends while providing anecdotal, human observation to support data• Responsible for personal workload management and self-assessment of progress• Proficient with internal reporting to track output of work, accuracy and determining areas of opportunity to expand/improve/educate client or self.• Using knowledge to develop training and assist in education of others in methods to most effectively utilize tools and time management.• Assisting with new hire on-boarding as a Peer Ambassador

Assessed phone interactions using a specific set of proven attributes designed to provide measurable and actionable insight for client- based needs. (Customer Service, Business to Business, Sales, Risk Service to Sales)

For this organization, I had serviced various industries, including government grant work and the financial sector. My last role included the following duties:Answered customer and agent billing inquiries on their policies. Required specialized knowledge of Auto, Home, Personal Article Floaters, Personal Liability Umbrella Supplements, and Homesaver/Dwelling Fire Policies. Certified to Review Reinstatements of Policies. Provided training support to Insurance Service Representatives.Awarded Production Employee of the Month – July 2014 and May 2015.I had established myself as a source of Travelers' product and procedural knowledge. I maintained this level of expertise through client/agent interaction and lateral training.

Assisted customers in placing orders on product website through phone and email. Resolved problems and provided answers on customer orders. Worked in high-stress, fast-paced environment

Trained and developed employees into a quality workforce. Managed daily operations at multiple locations. Managed compliance with store cash and inventory policies. Drove business by actively demonstrating and expecting superb customer service. Contributed to first profitable holiday season for my location by improving service and increasing traffic