Leading BCDS in empowering organizations to navigate the complexities of digital transformation and achieve lasting success. I guide businesses through a collaborative, stakeholder-centric process, ensuring that digital solutions create sustainable value and drive long-term growth.Key Accomplishments:- Developed and implemented a proprietary JTBD-driven framework to align stakeholders' perspectives and facilitate the implementation of digital transformation projects.- Successfully delivered digital transformation solutions to a diverse range of clients, resulting in increased efficiency, improved customer satisfaction, and cost savings. This experience has deepened my understanding of process improvement, goal achievement, and solving stakeholder challenges.- Fostered a culture of collaboration and continuous improvement within BCDS.- Spearheaded the development of Convoking.net, a SaaS platform designed to streamline and enhance the digital transformation process for businesses.Skills:Project Management, Digital Transformation, Business Decision Making, Collaborative Problem Solving, Stakeholder Perspective alignment, Vision Development, JTBD, SaaS

Founded and currently leading Convoking.net, an innovative, collaborative platform that streamlines digital transformation by aligning stakeholder perspectives and facilitating informed decision-making. Convoking utilizes a JTBD-driven strategy to ensure solutions resonate with stakeholders and drive successful outcomes.Key Accomplishments:- Developed the platform's core framework, incorporating Jobs-to-be-Done (JTBD) principles and stakeholder engagement strategies.- Led the production of the Minimum Viable Product (MVP), enabling early testing and validation of the platform's functionality.- Continuously iterated and improved the platform based on user feedback and testing, enhancing its usability and effectiveness.Skills: Entrepreneurship, Business Ownership, Strategic Partnerships, Start-up Ventures, Decision-Making, Stakeholder Mapping, Business Perspective

Led the IDB Family Association (IDBFA), a non-profit organization supporting IDB Group employee families across 26 countries in Latin America and the Caribbean. Key Accomplishments:* Spearheaded a digital transformation and office renovation project, modernizing operations and enhancing member experience.* Launched personalized career development coaching services, empowering members with tailored guidance and support.* Planned and executed "Ideas into Action 2018: What Does the Future of Work Look Like?", a collaborative event with the World Bank Family Network and IMF Family Association.* Established the infrastructure to transition language classes online during the COVID-19 pandemic, ensuring continuity of services for members.* Served as Board Treasurer, overseeing the budget and supporting association initiatives (Feb 2020 - May 2020).* Provided career development and entrepreneurial coaching to IDBFA members as Career Development Director (Feb 2018 - Feb 2020).

As General Manager and Owner, I led all aspects of an industrial services company with annual sales exceeding \$500,000. Key Responsibilities:- Sales and Financial Management: Oversaw sales operations and accounting, ensuring financial stability and growth. - Bid Management: Supervised the preparation and submission of bid proposals for various industrial service contracts.- Procurement and Logistics: Directed the supply of consumables, equipment, tools, and security implements for diverse projects. - Security Systems: Supervised the installation and supply of CCTV systems, electric fences, fire alarm systems, and metal detectors. - Maintenance Services: Oversaw the maintenance of electrical installations, AC units, automatic gates, garage doors, and laminated glass panels.Key Accomplishments: - Successfully grew the company's annual sales to over \$500,000. - Secured numerous industrial service contracts through effective bid management. - Established efficient procurement and logistics processes to ensure timely project delivery. - Expanded the company's service offerings to include the installation and maintenance of security systems.- Built and maintained strong relationships with clients and suppliers.

As Director of Operations and Partner, I led all operational aspects of an industrial services company with over $2 million in annual sales. Key Responsibilities:- Financial and Legal Management: Oversaw accounting, legal compliance, banking, and payroll. - Human Resources: Implemented HRIS and payroll systems (PROFIT Plus), managed employee compensation, and conducted union negotiations. - Project Management: Oversaw the contracting and deployment of equipment and personnel for diverse industrial projects, including:* Combined Cycle Power Plants (Las Flores III & IV, Termozulia II): Provided pre-commissioning, commissioning, and start-up services as a subcontractor. * Metropolitan Football Stadium: Delivered construction services as a subcontractor. * Sinovensa Flow Station: Provided industrial services as a subcontractor. * Logistics and Procurement: Managed the procurement and deployment of cargo trucks, lifters, compressors, generators, tools, welding equipment, safety equipment, and consumables for various projects. Key Accomplishments: - Successfully implemented an ERP system and HR services using PROFIT Plus, improving operational efficiency. - Led HRIS implementation, streamlining HR processes and enhancing employee data management. - Successfully negotiated union contracts, ensuring positive labor relations. - Effectively managed logistics and procurement for multiple complex industrial projects, ensuring timely and cost-effective delivery of services.

As General Manager and Owner, I led all aspects of an IT services company with annual sales exceeding $400,000.Key Responsibilities:- Sales and Financial Management: Oversaw sales operations and accounting, ensuring financial stability and growth.- Human Resources: Managed the hiring process for both internal staff and third-party contractors.- IT Services and Procurement: Supervised the installation and supply of computers, servers, network infrastructure, and peripherals for government and corporate clients.Key Accomplishments:- Successfully grew the company's annual sales to over $400,000.- Established efficient sales and procurement processes to meet the IT needs of diverse clients.- Built and maintained strong relationships with clients and suppliers in the IT industry.

Managed product sales for the Warehouse and Distribution Services Department.- Led the bid for HP product distribution in Colombia and Venezuela.- Successfully implemented a new Warehouse Management System (WMS) to optimize warehouse operations and improve efficiency.

Held various roles with increasing responsibility, culminating in a senior management position overseeing warehouse, distribution, import, and export operations for a leading consumer goods company with annual sales exceeding $60 million.* Warehouse, Distribution, Import and Export Supervisor (2000-2001)- Member of the Senior Operational Committee (OPCOM) and Steering Committee (Total Quality Programs).- Directed all aspects of warehouse, distribution, and international commerce for a portfolio of iconic brands including Gillette, Duracell, Oral-B, Braun, Waterman, Parker, and Paper Mate.- Managed a monthly inventory value exceeding $5 million and over 3,000 SKUs, ensuring efficient operations and inventory control.- Established and implemented new procedures for cyclical and annual inventory counts and key performance indicators (KPIs) by SAP procedures.- Led the contingency plan, ECR standard pallets, and EAN barcode project, driving process improvements and efficiency gains.- Provided customer support for Braun products.* Import and Export Supervisor (1999-2000)- Oversaw all import/export processes, including planning, logistics, and regulatory compliance (annual imports CFR over $29 million).- Represented the company on the international commerce committee of the Venezuelan American Chamber (Venamcham).- Implemented an in-house outsourcing model for enhanced import and export control.*Logistics Coordinator (1996-1999)- Managed the supply chain for various product lines, including Blades & Razors, Duracell, and Oral Care, with annual sales exceeding $34 million and $10 million, respectively.- Assisted with sales forecasting, new product launches, KPI development, and inventory planning.- Directed the integration of the Oral-B warehouse and ERP system with Gillette Venezuela.

- Acted as Sales Representative for Bunker Fuel, achieving annual sales of over $2.5MM.- Developed and implemented export and distribution processes for Venezuelan dairy products in Colombia, generating over $2MM in sales.- Developed and implemented import and distribution processes for Colombian sugar in Venezuela, generating annual sales of more than $5MM.- Represented an alliance of 3 aluminum and steel wire producers in Venezuela, facilitating their trade and export activities and participating in international bids and tenders in the Andean Community, resulting in sales of over $50MM.

- Conducted oil market simulations, invoicing, and contract management as a Sales Assistant in the Refined Products Department at Lagoven, S.A.- Developed spreadsheet models and refinery simulations to optimize crude diet efficiency and reduce costs as a Systems Analyst in the logistics department at Interven, S.A.- Solved linear programming problems for refinery optimization blends.- Gained experience as a Programmer in the Integral Protection Department at Lagoven, S.A.