• Manage office operations and procedures while training and mentoring the customer service team to strengthen overall satisfaction.• Provide exceptional customer service to lighting agencies, lighting designers, architects, and contractors throughout the western United States and Canada.• Handle formal quoting, order processing, invoicing, and reclamations while recommending and crossing products.• Offer resolution for issues that arise during the sales cycle.• Draft submittals illustrating the schematics and designs of custom lighting packages that comply with required specifications and adhere to local measures and codes.• Collaborate with the product management team to improve marketing materials by developing axiomatic nomenclature and more effective website designs.• Exceed company objectives and annul projections significantly by showing an upward trend in market presence and sales revenue.

• Managed detailed profiles and procedures to properly support clients associated with production accounting and finance divisions at major film and television studios, e.g., Sony Pictures, Warner Bros., Lions Gate, and ABC Studios.• Acted as primary contact and provided service to assigned studios by responding to inquiries, completing orders, and facilitating ancillary services. • Created project-specific accounts and implemented customized cost-accounting systems for production payroll processes.• Conducted research and executed corrective action on client issues by problem solving and coordinating with internal business units to provide area-related support.• Reduced research time and increased efficiency by designing intuitive reference materials.• Worked with Marketing to strengthen relationships by providing each client with a unique experience and participated in events to demonstrate client appreciation.• Implemented projects to facilitate significant modifications in Microsoft CRM, effectively increasing the accuracy of custom reports by 95% and providing a precise history of client interaction, boosting both internal and external client satisfaction.