Daniel Moon Email & Phone Number

Brighton, England, United Kingdom

 Provide a high level of Customer Service to our customers on train and at stations. Responsible for the safe working at stations and on board trains, working in accordance with Rules & Regulations currently in force.  Protect the revenue by means of Penalty fare/ Ticket or MG11 Statement. Question / Investigate and make statements which can be used to prosecute in a court of law.  Abide by cash handling regulations. Provide evidence to the police and the prosecutions department and attend court when necessary.  Make on the spot decisions when required. Work with the police on revenue exercises and special events exercises. Manage disruption  Train evacuations trained and have carried out. Knowledge of railway computer systems  Good knowledge of the GTR railway layout and train movements. Mentor new staff and on the job training, Seconded to CCTV during the Covid pandemic. Elected Company Council Representative for the Rail maritime & Transport Union for GTR Revenue. 2011 - Current  Sit on committees with senor management / Directors to represent the staff, These include quarterly meetings with route managers to resolve any outstanding issues that have not been resolved at local level.  Pay committee to negotiate pay awards with company Directors. Consultation meetings regarding new / change of policies or procedures.  Represent staff in Disciplinary hearings/Grievance Hearings , making sure they are being treated and fairly and all company procedures have been followed.

Brighton, England, United Kingdom

Currently seconded to a new role of Safeguarding of the rail network. Working in a control environment monitoring the rail network live, Including CCTV, Live Control Feeds, live staff feeds and all other relevant systems and dispatching resources where possible to deal with live on going safeguarding issues on the rail network including, Anti Social Behavior, Revenue and Security matters. The role is to react as quick as possible to any safeguarding issue that may arise with the resources we have including rail enforcement, Revenue officers, Station staff and Security Staff

Brighton, England, United Kingdom

Social Media Editor tweeting news on the only Live Sussex News Feed for Breaking incidents in the area. We have over 14500k followers and a post reach of over one million a month A new Facebook page is now up and running and also a web page www.sussex.news As well as providing social media content which is gathered from a number of different platforms we also prove our own Photos and video where we can.

East Sussex, England, United Kingdom

Freelance News Photographer / Videographer / Blogger Taking photos / Video for the Local and National press of live incidents Can edit on the go and submit from any location on the move. Specialise in RNLi Lifeboat rescues and Coastal incidents but do cover all live breaking news.

Brighton, England, United Kingdom

Editor and story writer of the only news page that specialises in Breaking News from Along the Sussex Coast in England. I also provide Video and photographers for the page of live breaking coastal incidents. These Incidents can range from Lifeboat rescues, Fires, Cliff Falls to Coastguard rescue and training exercises. The page has a reach of around 400k Plus a month depending on nws content.

Brighton, England, United Kingdom

Subject Matter Expert for the whole of International Risk Management and the Computer Network Making on the spot lending decisions for High net worth Clients, (spending decisions up to 3 Million US Dollars) Making sure budgets are met and that the team performance is with in the targets set. Make sure shifts are covered by staff and the staffing levels for that shift are sufficient to met targets.  Customer complaints. Dealing with all escalated complaints in writing and by phone trying to resolve before being escalated to Director level. Provide management stand in cover for sick leave and holidays Collecting Balances for Charge Cards over £10,000 from high net worth and VIP card members all over the world.  In charge of the computer network for 75 PC’s trying to resolve any issues at first point before raising a call to an engineer  In charge of High Balance accounts in the International portfolio and ensuring that decisions are made based on accurate information collected from a number of different sources. This involves investigating individuals though a number of systems making sure all information is 100% accurate.  Point of contact for the team should any queries or questions arise over the Decisioning or collecting of accounts Provide training for all new hires joining the team and additional training for any new processes within the existing team Liase with other departments and project teams on projects involving new product launches and processes. Liaise with the International Risk Management team regarding system and procedural updates and changes, help write and test all new collecting procedures and risk models to improve the losses the company makes on non payers and also fraud applications. Hold monthly conference calls with senior management in the USA and London as well as regular meetings with directors to update on productivity.

Brighton, England, United Kingdom

 Collecting past due funds on Credit Card products through a power dialler and manual dialling. Selling company benefits to card members during inbound calls. Working high risk accounts that were potentially credit bust outs Fraud Prevention Working on Projects to improve the current process of collecting to improve customer and company satisfaction. Customer Service  Liase with other departments and project teams on projects involving new product launches and processes. Dealing with escalated/difficult calls from within the team.

England, United Kingdom

Roaring sounds was a small company run by myself and one other providing evening entrainment for large corporate functions and weddings with in the southeast and London area. We provided a large professional Disco with the latest computer controlled equipment for venues holding up to 1000 people. Once the venues and were confirmed we designed the lighting and sound systems that were to be used to suit the style of event. Once the date arrived we set up, managed and organised the whole evening in conjunction with the venue staff. This was great experience as it gave myself a chance to put my organisational skills in to full flow, setting up had to be done to the plan and all equipment working and ready to go for the function. I was also in charge of music and deejaying so knowing your crowd and not being people shy helped a lot. Due to full time jobs unfortunately we had both give this up but now and then when asked by friends the odd function can be organized. This opportunity gave me a great experience in management of large events and a large number people.

Brighton, England, United Kingdom

 Face to face sales of a variety of Electrical Products personal sales of just over £1 Million Pounds a year. This includes face-to-face sales in shop as well as Business Sales. Customer Service – face to face and over the phone also offering support where could be given. Security –Store and Warehouse security including placing in provisions for shoplifting and loss prevention management of all stock.. Marketing – In store marketing making sure all products were advertised to the best possible to increase sales. Training of new hires Stock Control

Peacehaven, England, United Kingdom

 Customer service face to face. Stock Control and ordering of secure goods. Cash handling. Loss prevention management