Daniel Moore Email & Phone Number

Norcross, Ga, Us

Norcross, Ga

Greater Atlanta Area

Provide hands on maintenance, installation, support and troubleshooting of AVAYA servers and gateways, voicemail, call management systems, call recording systems and call accounting systems including patch management, firmware upgrades, Call Center support and vectors, conference bridging and WebEx support, video conferencing, home based user support• Project management support for Avaya CM upgrade from version 5.2.1 to 7.0, move from physical to virtual environment, incorporating SIP, SBC, Session and System Manager• Analyze telecommunication infrastructure requirements and make appropriate cost effective design recommendations; Budget Analysis, Billing Reconciliation, Vendor management and business partner relationships, CAT6 infrastructure support• Responsible for analytical tasks and activities associated with areas within the telecommunications function (network design, engineering, implementation, diagnostics or operations/user support)• Provide technical support for Avaya S8800 core, Avaya CM 5.2.1, Audix Modular Messaging 5.2, MAS, MSS, AES, SES, Avaya CMS for report building, Onvisource call recording platform, Telemate CDR, Rightfax integration, Active Directory updates• Provide desktop support for end users, hardware and software, SysAid ticketing system• Migrate Avaya VoIP platform to new network domain, and team-migrated over 600 desktops and laptops to new company network• Procurement specialist, implement enterprise procurement system to incorporate four legacy businesses onto one platform, maintaining vendor relationships, researching best cost-effective solutions

• Avaya S8730 administrator (software and hardware support) for the 39 current Atlanta regional sites• Avaya Modular Messaging administration• Regional I.T. Facilities Move/Add/Change coordinator• Regional wireless manager, procuring assets through Tangoe Command (Blackberry, Mifi, and air card devices), monitoring and reporting usage and inventory• Procurement of I.T. assets, expense requests for equipment, materials, and cabling• Maintain AutoCAD documentation of all facilities for I.T., Facilities, Security, Safety, Executive use, and disaster recovery needs• Maintain AVAYA related inventory• Maintain databases and documentation on all equipment, circuits, 1 fb lines, e911• Responsible for all new site hardware installation and closing site decommissioning• Collection of DOA equipment, inventory, and work with vendors in allocation of company assets• Maintain SLA at 90% and higher for Remedy ticketing system servicing employees with voice, computer, and network connectivity issues• Process employee terminations from HR through IDM, Active Directory, and Share Point tracking of asset recovery• Project lead working with HR, business partners, and management in developing on-boarding process of new employees, limiting down time following orientation

• Low voltage cabling installation of internal wiring infrastructure for new and existing businesses• Installation, operation, maintenance, and service of telephone (key) systems and voicemail systems for small businesses, analog and digital lines, primarily Comdial and Panasonic products• Lead/Supervisor developing and motivating team of 3 – 4 technicians to achieve maximum daily performance efficiencies and working knowledge base

Globally

• MOS was 31C - Radio Teletype Operator providing first in - last out, and mobile communications support of field operations, command structure, and troop movements. • Platoon team lead• Recipient of Army Achievement Medal, National Defense Service Medal , Army Service Ribbon, , Army Overseas Service Ribbon, Korea Defense Service Ribbon, Expert Marksmanship badge

B.S. Information Technology - Enterprise Systems, Information Technology - Management And Enterprise Solutions, Graduated -- 3.65 Gpa

Activities and Societies: GGC Chapter of Upsilon Pi Epsilon (UPE), International Computer Science Honor Socitey; GGC Alumni.

Computer Science