Daniel Moore Email & Phone Number

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Tucson, Arizona Area

Proficient in analyzing, testing, designing, programming, and implementing computer based information systems. Proficient in problem resolution and the ability to write or modify complex languages. Analyze and gather requirements and information by interviewing users and/or researching the capabilities of the application when necessary. Research, analyze, install, test, and document the installation and configuration of applications on various platforms. Monitor, analyze and implement application enhancements. Provide problem resolution and technical support to Tucson Police Department, Tucson Fire Department, South Tucson Police Department, and University of Arizona Police Department on desktops and mobiles. Build and deploy Fog and/or Ghost images for Tucson Police Department, Tucson Fire Department and South Tucson Police Department laptops. Prepare and present procedure materials and instruct users on how to perform installs and updates.Assess the needs of end-users by documenting current physical and logical systems and new system requirements through the use of interviews and formal structured analysis techniques. Communicate with outside vendors as needed for application support when responsibility lies with application vendor(s).

Tucson, Arizona Area

Senior Fleet TechnicianManage TPD Operation Division Downtown’s fleet that includes emissions, maintenance, repairs, bodywork, decals, computers, and emergency equipment. Maintain tools, supplies, and equipment. Track and update vehicle maintenance, repairs, and equipment in Access. System AdministratorPlanned using Microsoft Project and Excel, prepared computers by dropping a new image using FOG and installing any addition (GroupWise, Microsoft Updates, Java, Adobe Reader, Adobe Flash, Symantec Endpoint Protection) applications before deploying the workstations to the appropriate departments (allowing for seamless upgrades without disrupting operations).Provided problem resolution for peripherals, screens, hard drives, disk drives, floppy drives, GroupWise, Microsoft Office Suite (Word, Excel, Powerpoint), Symantec Endpoint Protection and technical support for Microsoft Office Suite (Word, Excel, Powerpoint) on mobile and desktop computers.Performed troubleshooting and repaired mobile and office computer hardware that included peripherals, screens, hard drives, disk drives, floppy drives, memory sticks, Viruses.Installed printer software and drivers, GroupWise, Java, Adobe Reader, Adobe Flash, Shockwave, Symantec Endpoint Protection. Monitored, performed troubleshooting, and repair of mobile network connections that include Radio-IP, Raplar, Verizon, VRM.Performed setup and configuration of eCitation.Re-image desk tops and patrol vehicle hard drives.Install and configure hard drives for each patrol vehicle. Q and A patrol vehicle computers. Perform maintenance tasks on mobile and office computers: CHKDSK, disk cleanup, defrag, registry cleanup, verify current hardware and software updates. Delete temp file and Internet history and error checking. Perform City IT and TPD implemented projects and create SDE work orders to track work performed for TPD.