Daniel Morales Email & Phone Number

Beverly Hills, Ca

• Monitors the batch cycle including scheduled application based batch jobs, file exports and imports, data extracts and loads, and report generation.• VPN token and website setup upon request. • I ensure the IT system environment is monitored for correct operational status of critical functions and escalates to appropriate resources both internally and externally• Respond to alerts from system, network, application, or database monitoring. Making decisions on a course of action and invokes next level of support if necessary to resolve issues. • Detects error conditions and applies appropriate remedies or escalates to appropriate Technical Tier. Review source of failures, remediates, restarts when possible, escalates when necessary to resolve issues. • Documents all operational activities including trouble tickets, production support activities, and any other tasks in accordance with published IT procedures. • Responds to support tickets and assigns tickets in accordance with IT procedures and defined SLA’s.• Remote trouble shoots with local and international users. • Setup and configure PC, Laptop, and thin client systems. Apply user additions and deletions in Active Directory and administer various vender applications.• Software installations such as Office, Microsoft Dynamics, Adobe Suite and Oracle applications. • Trouble shoots Shoretel network phones and IPhone issues.

Associate’S Degree, Computer Programming, 3.0

Visual C#

Associate'S Degree Computer Science, Network And System Administration/Administrator