Daniel Moran Email & Phone Number

England, United Kingdom

Leeds, West Yorkshire, GB

Leyland, Lancashire, GB

At Cegedim I am responsible for the teams involved in the Customer Journey post point-of-sale.This includes the following departments:- Project Management- Installations - Development- Quality Assurance- Managed Service- Customer SupportI lead the managers from each of the departments above to ensure we are working cohesively as a unit, delivering high.

Lund, Skåne County, SE

• Chart successful course of directing Axiell’s Project Delivery and Customer Service Team Operations encompassing four continents, with the goal of achieving a £30 million consultancy and recurring revenue goal.
• Administer strict P&L for the team, striving to maintain balance between meeting Axiell’s revenue targets via successful delivery and invoicing while ensuring costs remain within budget.
• Guide a team of ~80 staff members—with direct line management responsibilities over 10 of these staff members who work in management capabilities for the rest of the organisation—across Europe, Asia, North America, and.
• Advance development of a resourcing pipeline as well as standardise project processes and service delivery platform (Jira and Hornbill) to optimise performance.
• Oversee a backlog of 450+ open projects, along with an average of 800 support tickets per month. o Track the successful delivery of both backlogs via dashboards and metrics.o Partner with team managers to roll out.
• Establish efficiency strategy for Axiell’s Board that has since been rolled across the organisation, resulting in mindset and tool transformations as well as a 13% growth in 2022 despite keeping the same costs vs..

Lund, Skåne County, SE

• Orchestrated the successful delivery of a (~£6m split across ~70 projects) order backlog in the United Kingdom.
• Directed a team of 10 to build a structure, PMO, and governance platform that transformed Axiell’s project delivery capacity by facilitating the consistent management of over 100 projects.
• Supported and mentored a team of professionals—including developers, consultants, project managers, trainers, and QA analysts—with a variety of professional skills and backgrounds.
• Spearheaded the hiring processes, collaborated with recruiters to secure the right team members; closely managed newly hired resources to ensure they worked on the right projects to achieve optimal efficiency.
• Project Manager/Scrum Master on some of Axiell’s largest projects, including:o A £1m implementation for a U.S.-based customer that broke existing success KPIs.o A £500k design and development for a custom Digital Asset.
• Liaised with stakeholders within the organisation to ensure positive working relationships, and to maximise throughput on shared projects, these teams included R&D, Group-IT, Sales & Customer Support.

Armonk, New York, NY, US

• Guided the successful planning and execution of leading large public sector projects.o Served as a PRINCE2 style PM on one major project, and as a SCRUM Master on a second major project.o Oversaw a UK public sector.
• Administered third party resources within the customer site, the IBM team, and third-party contractors.
• Marketed recruitment by attending various graduate events and seminars, plus universities

Liverpool, Merseyside, GB

Spent the final year of my degree supporting the university at various events to attract new students to the institution, and improving university life for 1st year students.

Poissy, Île-de-France, FR

• Deployed a server upgrade across 1,000+ U.K. dealerships, both on-site and remotely.
• Engineered a VR application allowing Citroen customers to experience driving in a DS5 at roadshow.
• Participated in multiple events; managed IT for end-users, including Goodwood iPad games.