Daniel Morejon Email & Phone Number

Florida, United States

•Planning and management of all definition phase activities for 7 to 10 projects annually, across multiple business silos/systems with benefits including process/system efficiencies, revenue enhancement, modernization and safety/regulatory/security compliance. •Current State Business/System process modeling with Future State recommendations to address gaps, inefficiencies and solve business problems.•Performed product owner tasks as part of Ecommerce Development team enhancing/maintaining the organization’s Travel Partner booking solution generating over 30% booking revenue. •Independently managed project with 100k budget targeting implementation of a third party/vendor solution intended to increased call handling efficiency by up to 15%.•Conducted current/future state process analysis, gathered/documented functional/non-functional requirements and led discussions aimed at implementation of third-party Cloud/SAAS solutions for new Unified Web Content Management, Supply Chain Management, and Shipboard Casino Betting/Entertainment systems. •Organized/Facilitated/Lead vendor product demonstrations and workshops to evaluate third party software as potential solutions.•Collaboration with project sponsor, project manager, technical leads and other internal/external stakeholders to define and document project scope, assumptions, constraints, dependencies and identify upstream/downstream system impacts.•Provide requirements support throughout all phases of the software development life cycle including test case/script creation/review/refinement and collaboration with Quality Engineering/Assurance for UAT/PDT support. •Internal process system improvement projects•Post Deployment Improvement/Gap Analysis of Fuel Model solution (quantify fuel savings target of 5-20% fuel savings)

Miami, Florida, United States

•Continuously managed and worked to improve the working relationship with members of business side management and users of the solutions our team supported.•Enhancement Budget Management and spend tracking for Finance department enhancements with an annual budget ranging from 100K to 400k. •Prioritization and management of 15 to 20 system enhancement projects (projects with budgets under 75k) annually of which 5 to 7 running concurrently at any given time.•Led applications development (project and support) team efforts involved with Enterprise implementation of Cloud/SAAS IT Service and Ticket management system (ServiceNow). Efforts included defining/documenting portfolio applications, ticket response SLAs, ticket escalation details, support team business hours/after-hours contact details, knowledge transfer/application Wiki documentation and post deployment support ticket response review to ensure SLA adherence and proper escalation.•Management of Applications Development staff ranging from 8 to 20 Applications Developers/Analysts with a mix of onsite/offsite and project/support personnel.•Responsible for the support/maintenance of 20-25 software applications including mission-critical solutions spread across Finance, HR. Payroll, Supply Chain/Procurement (used to provide important supplies to entire fleet of 25 ships), Shipboard Security and Corporate Tax Reporting both during business hours and after hours.•Responsible for completing annual/semi-annual security User/Privileged Access reviews for all applications/databases within Finance/HR IT Portfolio. •Perform ongoing management activities including team member mentoring, issues management, project status reports and mid-year and year end performance reviews.

Doral, Florida, United States

•Planning and management of all definition phase activities for 5 to 15 projects completed annually, across multiple business silos/systems with benefits including process/system efficiencies, revenue earning enhancement, modernization and safety/regulatory/security compliance. •Conducted current/future state process analysis, gathered/documented functional/non-functional requirements and led discussions aimed at implementation of third-party Cloud/SAAS solutions for new Web Content Management Human Capital Management/Human Resources, Customer Relationship Management and Payroll systems. •Sole end-to-end management of definition phase of major project with a budget of over 500k delivering the Carnival Gift Card product which generated significant revenue opportunities and accounted for approximately 1%-2% contribution across e-commerce and point of sale spend.

Working Towards Ecba Certification, Business Analysis

High School Diploma

Business Analysis – How To Gather And Document User Requirements – Course Completion, Business Analysis

Architecture

Architecture And Related Services

Gathering Business Requirements

Completed and graduated from Business Analysis course on how to gather requirements