• Product Documentation and Instructional Guides - Developed a comprehensive series of user-friendly training documents designed to simplify the technical intricacies of Smile Digital Health’s FHIR-based solution for health record data management. - Significantly enhanced the accessibility and usability of the company's core product by equipping non-technical users with the necessary skills for installation and operation. - The project has resulted in a streamlined onboarding process for internal staff while helping attract and retain external customers.• Integrations - Developed a custom JavaScript solution that leveraged REST APIs to integrate three prominent customer relationship management platforms, including HubSpot, JIRA, NetSuite, and a third-party customer experience application, AskNicely. - This automated system enabled internal teams to generate comprehensive company-wide quality performance metrics while reducing manual entry, minimizing errors, and expediting decision-making processes.• Content Creation - Researched and collaborated on a whitepaper detailing the Centre for Medicaid Services’ mandate for electronic medical record (EMR) vendors to store their data in FHIR format (link). - The paper has served as a valued marketing tool for the organization in attracting prospective EMR clients while educating them on the repercussions of not meeting healthcare mandates.• Client-Facing Contributions - Met with prospective clients, including health information systems (HIS), assisting the sales staff by providing a more technical overview of Smile’s FHIR-based solution for health record data management. - Facilitated sales by completing requests for proposals (RFPs) regarding product capabilities and features.

• Developed and maintained pivot tables and cost summary reports pertaining to all internal operating costs while providing comprehensive summaries of company-wide expenditures.• Updated internal staffing models and income forecasts via Google Sheets and Microsoft Excel.• Entered vendors, clients, and respective contract details into NetSuite.• Communicated with clients with respect to current and outstanding accounts.

• Employed as a cashier during the COVID-19 pandemic, cleaning shopping carts, baskets, and countertops while addressing customer inquiries and register responsibilities.• Optimized inventory procedures via stock control and organization of storage facilities.

• Created an entertaining environment for guests by operating park games and creating unique prize displays.• Conducted daily briefings to a team of associates on roles, responsibilities, and daily sales targets.• Consistently met sales targets set out by upper management, growing department-wide revenue, and improving customer satisfaction.• Trained staff on the operation of park games.• Executed standard inventory procedures, which included the completion of order forms and documentation of in-house products.• Reviewed team floats and completed end-of-day income forms.