Sole responsibility for all Internal Controls, which includes keeping the financial details of each day up date, investigating discrepancies and balancing the day. Maintaining high levels of training for each member of staff through constant coaching and regular training sessions to ensure the highest level of knowledge.Controlling the large amount of Health and Safety elements involved in running a Boutique that serves large amounts of coffee throughout every day.Responsibility for all… Show more Sole responsibility for all Internal Controls, which includes keeping the financial details of each day up date, investigating discrepancies and balancing the day. Maintaining high levels of training for each member of staff through constant coaching and regular training sessions to ensure the highest level of knowledge.Controlling the large amount of Health and Safety elements involved in running a Boutique that serves large amounts of coffee throughout every day.Responsibility for all Human Resources elements, including recruitment, inductions, disciplinaries and dealing with day to day adhoc issues. Performing monthly full store stock takes and dealing with writing off stock to maintain as small amount of shrinkage as possible for the monthly result.Maintaining good relationships with all levels from my team members through regional management, Head Office liaisons and HR Business partners to ensure the smooth running of the Boutique and efficient solutions to any possible obstacle.Maintaining relationships with local businesses and the Selfridges/Bullring Management.Analysing daily, weekly, monthly, quarterly and yearly results to assess what needs to be improved and coaching the team accordingly. Building relationships with our customers, utilising all of the tools we have to tailor purchase suggestions, changes in how they order, essentially making sure each customer has as much as a personalised experience as possible. Show less

As Dual Site Deputy Manager i was responsible for a team of 16 staff and to assist in the smooth running of both our Pavilion store and the new Grand Central Flagship store. My main duties include;To support the Store Manager in all day-to-day operational and personnel responsibilities.To be the role model and “Buddy” of all new store employees and to assist in the management of the induction program.Sales and Customer Service role model to Store employees.To… Show more As Dual Site Deputy Manager i was responsible for a team of 16 staff and to assist in the smooth running of both our Pavilion store and the new Grand Central Flagship store. My main duties include;To support the Store Manager in all day-to-day operational and personnel responsibilities.To be the role model and “Buddy” of all new store employees and to assist in the management of the induction program.Sales and Customer Service role model to Store employees.To assist the manager with stock management and stock takes.To deputise in the absence of the manager with full administrative responsibility and reporting for the store.In conjunction with the store manager, manage the VM and housekeeping responsibilities for the store in a consistent and timely fashion and in line with company guidelines.Coordination of the store rota and management of staff time keeping and absence reporting.To investigate and enact any marketing opportunities to increase footfall and brand exposure. Show less

I am currently at White Stuff in Leamington Spa in the role of Assistant Manager. My responsibilities include money management including banking, cashing up, floats and monitoring and recording petty cash transactions. People management, managing two supervisors and a team of 13 Product Advisors. Ensuring the team is up to date and knowledgeable about our current packages – which change every 6 weeks – also that all staff have up to date Health and Safety training and are following the PCI… Show more I am currently at White Stuff in Leamington Spa in the role of Assistant Manager. My responsibilities include money management including banking, cashing up, floats and monitoring and recording petty cash transactions. People management, managing two supervisors and a team of 13 Product Advisors. Ensuring the team is up to date and knowledgeable about our current packages – which change every 6 weeks – also that all staff have up to date Health and Safety training and are following the PCI guidelines set out for the company. I also assist with weekly rotas and create the daily planners for the team and perform team briefings, assigning individual targets and keeping the staff up to date on store KPI and monetary targets. In store we also perform weekly window changes and floor moves according to Head Office requests and relevant commercial factors – obtained from daily category reports and package analysis. I perform the health and safety checks for the store on a daily, weekly and monthly basis. I must also handle any adhoc requests from Head Office pertaining to the running of the store such as price changes or cycle counts. We also have a fairly large stockroom, which must be controlled tightly to keep the shop floor fully stocked, and the remainder of the stock in good order to help keep the shop floor running smoothly. Show less

As Operations Co-Ordinator I was responsible for the smooth operation of the stores department, maintaining the office building, supporting the sales, administration and accounting teams and dealing with any adhoc requests from these departments including the Managing Director and the company’s Head Office.The stores department was very involved. On a daily basis I would receive sales sheets from the sales team and box up the items required and dispatch them correctly so that they would… Show more As Operations Co-Ordinator I was responsible for the smooth operation of the stores department, maintaining the office building, supporting the sales, administration and accounting teams and dealing with any adhoc requests from these departments including the Managing Director and the company’s Head Office.The stores department was very involved. On a daily basis I would receive sales sheets from the sales team and box up the items required and dispatch them correctly so that they would be received on time. Utilising several national and international courier services and acting as a liaison between them and the sales team.I also took control of Purchasing. Ensuring that any items we did not have in stock were ordered in and subsequently booked into the system and dispatched as soon as possible. This also involved any adhoc requests from the Managing Director for required items for the building’s maintenance.I was responsible for building maintenance, including all fire tests, safety procedures and utility usage recordings.In a support role for the other departments I took on tasks such as recharging invoices to customers, liaising with exhibition centres for communication exhibitions, ensuring the other departments adhered to policy and procedures and acquiring quotes from third party suppliers as well as head office for items of stock needed. Show less

As Team Leader at the Bullring branch I am responsible for a team of 10 people, my duties include:• From December 2012 – May 2013 the store lost much of it’s management. During this period I took on the role of Assistant Manager taking part in conference calls with Head Office, controlling rotas, performing weekly money mapping and most recently introducing the new manager to the various systems we use.• Smooth running of the stock room, including updating the Inventory… Show more As Team Leader at the Bullring branch I am responsible for a team of 10 people, my duties include:• From December 2012 – May 2013 the store lost much of it’s management. During this period I took on the role of Assistant Manager taking part in conference calls with Head Office, controlling rotas, performing weekly money mapping and most recently introducing the new manager to the various systems we use.• Smooth running of the stock room, including updating the Inventory Management System to accept deliveries and perform transfers to other store’s stock systems. • In addition, I run the shop floor, maintaining morale among the staff, ensuring they uphold excellent customer service and standards set out in company guidelines. • I have become well versed in how the back office runs. Dealing with requests from Head Office, such as cycle counts, requests for store figures and KPI information, and regular delivery requests. • Day-to-day tasks such as game plans, end of day reports, payroll and use of the Oracle system. Also ad-hoc tasks that crop up daily. • I also ran the most recent stock take, creating stockroom and shop floor plans, organising all of the preparation for the stock take and directing the stock take itself. This involved creating accurate reports concerning our stock profile and ensuring these were relayed to our Head Office for the creation of a shrink report. Show less

As Supervisor at the Birmingham Airport branch I managed a team of 9 people, my duties included:• Opening and closing of the store, daily store rotas, money management, staff management, stock management and visual merchandising. • Ensuring that the staff maintained excellent levels of customer service whilst they performed the necessary daily tasks such as loss prevention checks and stock replenishment.• Making sure that the staff was aware of the KPI’s for the day and… Show more As Supervisor at the Birmingham Airport branch I managed a team of 9 people, my duties included:• Opening and closing of the store, daily store rotas, money management, staff management, stock management and visual merchandising. • Ensuring that the staff maintained excellent levels of customer service whilst they performed the necessary daily tasks such as loss prevention checks and stock replenishment.• Making sure that the staff was aware of the KPI’s for the day and any targets pertaining to them and the store.• Ensuring that any stock not out on the shop floor (SNO) was reported to our Head Office and subsequently reallocated, that the stock room is kept tidy and that the storage system allowed for quick and easy replenishment.• Deliveries received daily, were processed efficiently and that all new stock and stock in need of replenishment was sent to the store as soon as possible. • Health and Safety officer, ensuring that all training is up to date for staff, including fire safety, manual handling and evacuation procedures.• Office based work including compiling weekly store reports highlighting sales figures – week on week – stock issues and detailing any increase/decrease in sales and the reasons behind such shifts. Show less

In this position I had a number of responsibilities that involved the shop, people and stock management. I was responsible for a team of 5, ensuring that they worked effectively and maintained excellent customer service whilst doing so. Main duties included: • I acted as our store representative of Oakley sunglasses, attending regular training courses in their products and passing this training onto my staff. • Opening and closing the store. • Manage the till floats… Show more In this position I had a number of responsibilities that involved the shop, people and stock management. I was responsible for a team of 5, ensuring that they worked effectively and maintained excellent customer service whilst doing so. Main duties included: • I acted as our store representative of Oakley sunglasses, attending regular training courses in their products and passing this training onto my staff. • Opening and closing the store. • Manage the till floats. Banking store takings. • I also had the weekly task of relating performance information to our Head Office. This included calculating week on week and year on year sales differences. Our KPI performances including IPC (Items Per Customer) and ABV (Average Basket Value). Show less