Daniel Morrison Email & Phone Number

Key Accountabilities-Responsible for the operational management of the Operations bridge and acts as Shift Manager in their absence.-Identifies and manages operational issues and contributes to their resolution.-Performs operational and managerial activities on shift, where required e.g. 24/7/365 support, maintains a working knowledge of IT Operations in order to provide the operations team additional ad hoc support during the shift periods.-Works in conjunction with the Service Desk to resolve issues where applicable.-Accountable for leadership, control and decision-making during the shift period in the absence of the shift manager.-Responsible for ensuring that the functions of the businesses IT monitoring capability and network management of the estate are effectively continued out of business hours.-Accountable for balancing work across the operations team on shift and takes responsibility for Shift Partners in the absence of the Shift Manager and ensures that all operational activities are satisfactorily performed within agreed timescales.-Responsible for the support of continuous improvement within IT Operations-Supports the change process, performing impact analysis, continuous improvement, escalation, L&D and cascade of information.-Responsible for adherence to agreed processes and procedures (e.g. operations, incident, problem etc, ) ensures training materials are updated and ensures compliance with quality management, risk management, security policies and procedures.-Supports the Partnership’s IT Major Incident Managers in and out of core hours.-Maintains the confidentiality, integrity and availability of data stored or processed by business applications as required by the business and ensures Information Security incidents are resolved in a consistent, effective manner, minimising their business impact.

Key Accountabilities-Responsible for the operational management of the Operations bridge and acts as Shift Manager in their absence.-Identifies and manages operational issues and contributes to their resolution.-Performs operational and managerial activities on shift, where required e.g. 24/7/365 support, maintains a working knowledge of IT Operations in order to provide the operations team additional ad hoc support during the shift periods.-Works in conjunction with the Service Desk to resolve issues where applicable.-Accountable for leadership, control and decision-making during the shift period in the absence of the shift manager.-Responsible for ensuring that the functions of the businesses IT monitoring capability and network management of the estate are effectively continued out of business hours.-Accountable for balancing work across the operations team on shift and takes responsibility for Shift Partners in the absence of the Shift Manager and ensures that all operational activities are satisfactorily performed within agreed timescales.-Responsible for the support of continuous improvement within IT Operations-Supports the change process, performing impact analysis, continuous improvement, escalation, L&D and cascade of information.-Responsible for adherence to agreed processes and procedures (e.g. operations, incident, problem etc, ) ensures training materials are updated and ensures compliance with quality management, risk management, security policies and procedures.-Supports the Partnership’s IT Major Incident Managers in and out of core hours.-Maintains the confidentiality, integrity and availability of data stored or processed by business applications as required by the business and ensures Information Security incidents are resolved in a consistent, effective manner, minimising their business impact.

Key Accountabilities: -Responsible for provision of day to day operational support and management of the IT infrastructure, supports the 24/7/365 presence in Operations Bridge, manages operational and maintenance procedures and ensures that scheduled jobs, systems/database housekeeping and maintenance, are completed within agreed deadlines-Accountable for performing console operations i.e. monitoring the status of specific systems, job queues, and providing first-level intervention if appropriate.-Responsible for the management of batch loaded into the scheduling systems, performing problem determination, and carrying out ad-hoc requests.-Accountable for monitoring the IT infrastructure, monitoring the performance of all websites and critical applications.-Support the incident management process taking action as specified in operating procedures.-Provide 1st and 2nd line support to users for a wide range of applications across the business.-Provide 1st and 2nd line support out of office hours for service desks.-Represent the Operations Bridge in a variety of projects.-Support continuous improvement within IT Operations.-Supports with the training of new starters and other members of the department, updating and creating training documents where and when required.-Can work entirely independently, often leading the shift when the Shift Manager/Supervisor is unavailable. Has an excellent understanding of when and when not to escalate incidents.

Main Responsibilities:-Patrolling of the Warehouse and campus areas on foot.-Adhering to Health and Safety Legislation.-Adhering to Fire Safety regulations.-Locking up and the unlocking of warehouses and office buildings.-To become a chief fire warden when needed.-To issue employees and/or visitors with access passes.- Monitor the site CCTV system for Health and Safety as well as intruder prevention.-To monitor wastage and/or potential theft within the warehouses.Key Achievements:-Becoming successfully Fire Warden trained.-Becoming a First Aider for first response in case of injury or health problems.

Main Responsibilities:-To prevent theft from the branch via a physical presence within the branch-To monitor Partners and Customers via CCTV for Health and Safety and Loss Prevention.-To sign visitors into the building for Safety and Fire procedures.-To record daily events and procedures.-To lock and unlock the store for trade.-To search employees and contractors to avoid theft and loss.-To liaise with the local Police force where appropriate.-To write Police statements.-To be on call for the branch in case of theft, fire or any other major issue.-To work with other businesses within the town centre to monitor known criminals. Key Achievements:-Responding quickly and promptly to branch callout to arrange for Police attendance to a branch break in, then to arrange fixing of the building so that trade would be unaffected.-Being promoted within the Business Protection hierarchy to plain clothes Business Partner.

Main Responsibilities:-To provide excellent customer service by John Lewis standards at the till point for all customers.-To process payments, refunds and exchanges for customers where appropriate.-To cash up and shut down the till at the end of a trade.-To arrange delivery of items from John Lewis and 3rd parties to the customers address. Key Achievements:-Successfully integrated into my first full time working role.-To quickly adapt to the John Lewis way of working and ethos.

Level 3 Btec National Diploma In Uniformed Public Services., Uniformed Public Services, 3 Distinctions

2 year BTEC national diploma studying UK Uniformed Public Services

As Level, History

G.C.S.E, Mathematics, A To C