Daniel Močko Email & Phone Number

Brno, South Moravia, Czechia

Leadership & TrainingDeveloped and implemented training programs for new hires, ensuring asmooth on-boarding process.Provided ongoing feedback and coaching to team members, fostering theirdevelopment.Communication & Interpersonal SkillsEffectively communicated with a diverse team in English, fostering acollaborative work environment.De-escalated and resolved customer concerns in the restaurant, prioritizingsatisfaction and positive outcomes.Problem-Solving & Customer ServiceResolved customer inquiries and complaints efficiently, ensuring a positivecustomer experience.Identified and addressed customer needs, exceeding expectations wheneverpossible.Organization & PlanningManaged staff schedules, planned team-building activities, and ensured thesmooth operation of the restaurant.Maintained clear communication with restaurant owners regarding staffingand customer service issues.

Munich, Bavaria, Germany

Leadership & Team ManagementLed a small team, overseeing recruitment, training, and daily operations.Provided ongoing support and guidance to ensure team members excelled intheir roles.Organization & PlanningDeveloped and implemented restaurant operational procedures, ensuringsmooth scheduling and task allocation.Communication & Interpersonal SkillsEffectively communicated with international clients, providing personalizedservice and resolving inquiries.Cultivated positive relationships with guests, fostering a welcoming andenjoyable dining experience.Customer ServiceProactively identified and addressed customer needs, exceeding expectationswhenever possible. Resolved customer inquiries and concerns promptly andprofessionally.

Olomouc, Czechia

Training & DevelopmentTrained and mentored new employees, providing them with regular feedbackand support to ensure they excelled in their roles.Recruitment & SelectionParticipated in the selection process for new team members, contributing tohiring qualified individuals.Administration & TechnologyManaged administrative tasks related to cash register operations, ensuringaccuracy and efficiency.Teamwork & CollaborationCollaborated effectively with colleagues to achieve shared goals.Problem-Solving & Customer ServiceResolved customer complaints and returns promptly and professionally,prioritizing customer satisfaction.Leadership & DelegationLed daily team meetings, demonstrating leadership capabilities.