Daniel Mukonda Email & Phone Number

Johannesburg, Gp, Za

Pretoria, Gauteng, South Africa

Utah, United States

Initiate the exploration process by conducting in-depth research on universities in proximity to the RBDC. Focusing on States on Idaho, Utah, Montana, Oregon, Washington, and ColoradoIdentify universities with needs that the RBDC could satisfy with their current programs or new programs, and identifying potential collaboration points. Deliverables includes but not limited to:A detailed report on majors and internship requirements for targeted universities. A comprehensive contact list of internship coordinators for potential collaboration. Insights into the use of experiential learning in university classes.

City Of Johannesburg, Gauteng, South Africa

Rosebank

• Increased team productivity by 30% by monitoring the activity of Collections Consultants with regards to obtaining promise-to-pay (PTP) from delinquent customers.· Analyse performance reports with regards to quality and quantity follow-ups. · Ensure that corrective action is taken and documented.· Drive individual and team targets. Manage productivity and rectify if necessary. · Monitor and control the consultant’s adherence to the respective process and systemsImprove teamwork effectiveness and efficiency by 15% through training and coaching· In conjunction with the Manager, formulate action plans based on the analysis and ensure the implementation· Ensure that Consultants effectively educate debtors regarding the arrears and bad debt process.· Regular knowledge updates and refresher training attended by all Consultants on the Collections dispute, comprehensive guidance on legal issues, and appropriate escalation process to be takenIncrease customer satisfaction by 20% through the delivery of quick service· Ensuring that customer complaint are assessed and correctly escalated if necessary.· Handle difficult customer queries and issues. Assist with problem and conflict resolution. · Ensure that payment agreements are in line with policies and procedures. · Monitor all debit order disputes and make sure they are all worked properly

• Advocated for effective interaction with customers to bring their debt payment up to date• Improved customer satisfaction by 25% through working extra time to ensure their queries are resolved.• Develop customer feedback strategy and execution thereof• Increase collections by 10% month on month over a period of two years

Lusaka Zambia

• Advocated for effective interaction with customers to bring their debt payment up to date• Improved customer satisfaction by 25% through working extra time to ensure their queries are resolved.• Develop customer feedback strategy and execution thereof

• Phoned for activated alarms and responded to emergencies. (stolen and hijacked vehicles)• Attended to technical problems/billing/Sales/Activation and creation of accounts. • Tested new installations /repairs/de-installations and made sure they were in good condition. • Ensured that regular and accurate feedback was filtered through to customers.• Resolved all queries within the allocated priority time span and ensured that all logged queries were resolved to customer satisfaction.• Recovering of Hijackings and stolen vehicles.

Sandton

• Managing the CRM Alert system and responding to emergences.• Capturing of contracts and updating the database.• Testing of new installations /repairs/de-installations and other emergency• Record all incoming and outgoing faxes and distribute to relevant officials• Follow-up with suppliers and Clients, email, fax, back-up, prepare invoices and statements.• Scheduling of Meetings, Bookings and monitoring the system.• Capturing of contracts and updating the database.• Liaise with clients/fitment centres/ dealers/corporate and sales staff.• Phoning for activated alarms and responds to emergencies,• Recovering of Hijackings and stolen vehicles.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Bachelor Of Business Administration - Bba, Bus 129

Diploma, Business Administration And Management, General

Bachelor Of Applied Management - Ba, Business Administration, Management And Operations