Escalate and communicate customer issues and network related alerts to Engineering Team, Management, and Administration as defined by our client’s policies and escalation procedures.Troubleshoot various issues such as internal questions/requests raised (password request, ticket investigation, researching vendor position), customer issues or questions, or issues our client is requesting a provider to take action on. Respond to customer requests and provide consistent communication as defined by our client’s policy. Interact with Network Suppliers, Vendors, and Customers on a daily basis; opening tickets and performing follow up with external organizations on customer and other related issues.Monitor, maintain and fix servers, operating systems, network configurations, software applications, and hardware Administer and monitor system availability and performance tools Add and enhance monitors for various systems As a team member, work to meet or exceed service level targets Troubleshoot and resolve complex problems Solve or document and further escalate issues as needed Update and create internal articles and/or documentation Work closely with internal and external customers  Evening, overnight, and weekend, holiday and on-call shift work will be required.

Competent in Configurations of Cisco Routers and SwitchesSite to Site VPN configurations on Cisco RoutersCompetent in Fiber Networks Router and Switch Operation i.e. Installation, configuration and TroubleshootingUnderstanding and Operation of Cisco IOS.Able to monitor traffic based on packetsRouter and Switch configuration for internet and server connectivityImplementation of an IP Addressing Scheme to meet network requirementsEthernet cable construction and terminationConfigure inter-switch communication and VLAN’sain-related issues.