In my current role as a credit controller, I achieved the Welbeing Lifeline (Doro Group) record for most debt collected in one month which was £18,980 in September 2019. This is something I was very proud of as our customers are charged on a £15.96 per month basis. My roles include: • Active debt chasing and reconciliation on a daily basis • Dealing with customer referrals from Adult Social Care & Social Workers• Working with solicitors for clients financial accounts• Ownership for a portfolio of clients who I have contact with on a weekly basis• Key debtor account management• Allocation of incoming cash payments• General day to day financial duties e.g.: raising contracts/invoices, applying credit notes, reconciling petty cash

Running Payroll on a daily basis for weekly or monthly clientsSubmitting Full Payment Submission (FPS) to HM Revenue & Customs Online banking payments on behalf of employers to their employeesComplying with the Pensions Regulator and Pension Schemes

Being in charge of the Debt Collection - chasing clients via email, letter or phoneFiling Confirmation Statements to Companies House meeting the deadline datesReconciliation of petty cash every monthBanking of monies receivedAssisting with quarterly VAT submissions, reconciliation of bank accounts

Client manager of a major charity organisationInteracting with clients on a daily basis via email/telephoneResponsible for the parcels department ensuring all parcels go out on time/chasing up customers parcels with the couriers