● Troubleshooting Windows Server 2003-2012, XP,7 and 8.1.● MYSQL support and management. ● Troubleshooting and configuring POS systems.● Ticket management and documentation (ServiceNow).● Wi-Fi Deployment and Management (802.11ac, 2.4GHz and 5Gz) ● T1 MPLS troubleshooting, Cisco Router and Switch Deployment● Windows 8.1 migrations from Windows XP.● Dell Remote Access Controller (iDRAC) console management.● Imaging and Deployment (WinPE, Imagex, PXE).● Active Directory/Group Policy Management● Cisco Meraki MX64, MX84 VPN and Meraki MR32 AP deployment.● Working with Tier 3 teams on issue escalation and resolution.● Network management (PuTTY, SSH, Telnet, DHCP, DNS, TCP/IP, VLANs) ● Remote User Support via RDP, TeamViewer, WebEx and VNC.

● Troubleshooting and configuring POS systems on multiple platforms.● Troubleshooting and fixing network and voice related issues. ● Installing of new hardware (Hard Drives, RAM, Motherboards).● Troubleshooting and maintaining printers such as Lexmark, HP and Xerox. ● Provided excellent and efficient customer service to all clients.● Active Directory- Add/Remove users and computers - Password Reset.● Windows 7 migrations- Windows XP to 7 with data transfer.● Performed preventative maintenance for maximum uptime and reliability. ● Cisco Networking Deployment and Configuration (IOS).● Cisco Meraki Cloud Management and Configuration.