• Monitor transportation vendors to include contracts, amendments, on-boarding, performance reporting/monitoring to ensure satisfactory quality and compliance within contract terms and conditions.• Interface with Federal Motor Carrier Safety Administration (DOT & CSA) and vendors ensuring acceptable FMCSA-bestowed vendor grade is in compliance with DHL eCommerce Solutions standards.• Proactively supervise and design solutions for our transportation capacity across the DHLeCS network.• Vendor claim tracking and management.• Develop and Execute Aviation protocols as it pertains to space and invoicing.• Monitor regulatory documentation for accuracy, expiration dates and compliance.• Monitor rate agreement and contract expiration dates and/or when vendor performance is unsatisfactory to engage management.• Write, modify, and issue contract awards and amendments.• Interface with cross functional teams (operations, IT and business development) to ensure quality and satisfaction from all parties.• Develop and retain productive, effective vendor relationships.• Strictly enforce all contract terms and conditions.• Schedule carrier visits to maintain and improve relationships with DHLeCS.• Track, negotiate when appropriate, rates and routing options.• Monitor, maintain and update general data such as contact information, branches, dispatch locations and others within the Transportation Management System (OTM).• Resolve performance issues with vendor carriers.• Coordinate, assign, and track invoice queries within the internal cross functional teams.• Advise vendors of cost, rate, charge discrepancies, corresponds with vendors to adjust charges on paid invoices.• Assist vendors in complying with DHLeCS service regulatory, rate, and invoicing requirements.• Monitor vendor regulatory documentation to ensure accuracy, expiration dates and compliance.• Research vendors and provide feedback on findings to management team.

• Develop and facilitate profitable partnerships and strategic management of the vendor relationship• Develop business plans and drive business for designated vendors or project within a business unit• Understand vendors key initiatives, assisting category manager with products and markets served• Act as a resource to the department as a vendor expert• Recommend new opportunities for incremental sale• Offer feedback on the competition• The Vendor Business Manager is accountable for the profitability of assigned vendor line(s) and business segments or projects• Provide input on promotions, product launches, and suggestive selling• Responsible for managing purchase discounts, automated cost over-rides (ACOP), vendor rebate funds (VRF) and rebate collections• Negotiate terms and conditions, rebate structure and, buy-in and deals• Determine parameters for inventory stocking strategy, the return of the product, forecasting, payment decisions, Excess & Obsolete inventory management, and priority allocation• Serve as elevation point for buybacks and customer return allowances• Negotiate terms and conditions

-Provide timely and accurate information to customers regarding order fulfillment, product pricing, inventory availability and general inquiries.- Review orders to insure accuracy with respect to products, pricing, terms and shipment information. - Track customer orders for timely delivery. Ensure all orders meet audit and policy requirements.- Work closely with various departments such as Finance, Logistics and Distribution to ensure orders arecompleted, invoiced and paid in a timely matter.- Coordinate opening of new accounts to include review of customer application ensuring completeness andaccuracy, obtaining approvals, and maintain tracking log. Also, coordinate all required materials for newaccounts.- Work closely with credit department to ensure that credit requirements are fulfilled prior to processing orders oropening new customers.- Confirm where necessary that order qualifies against pre-defined rates and promotion. Notify customer basedon direction from Management as to related rates, price changes and promotions.- Assist in the maintenance of customer contact information and filing customer paperwork appropriately- Accepts in-bound calls pertaining customer service and sales-related inquiries.- Review, track and update customer orders on computerized data base, SAP system.- Coordinate transportation with shipping team in distribution center in Newark.- Assist with dealing with complaints such as research, understand and resolve customer problems andconcerns. Assist with troubleshooting issues with order processing.- Assist with the KAM Project tracking.- Assist with preparation of trade shows and special events.- Partner with Management team on reviewing and improving the handling process for the operations team- Provide necessary support to operations team and performing administrative tasks as designated- Phone/customer/order support with enthusiasm and accuracy- Assist with additional tasks/projects as assigned

- Manage order fulfillment, purchasing, product pricing, inventory availability and general inquiries. - Provide 1st level support on technical questions regarding the product - Communicate with Switzerland and Asia for the shipment arrangement - Responsible for handling logistic complaint (complaints from customers & suppliers) - Partner with distribution and shipping team in New Jersey on the transportation of the product - Assist in optimizing the order handling process for the operations team - Monitor the quotation and update CEM list - Coordinate quality complaints between Customer and HQ Switzerland and suppliers - Keep track of complaint status on a frequently bases and on demand each month - Ad-hoc document that need coordination with HQ – REACH, RoHS/Batteries Directive, other environmental enquiry. - Assist in completing the vendor forms - Assist KAM Project tracking; keep track of new projects that quoted monthly on CEM customer - Create monthly reports and data analysis for the OP team according to sales manager demands - Product EOL management support; communicate with production together with KAM - Coordinating with customers for PCN and administration (samples request, QA reports, transportation, update record in QM folder) - Analyze the sales and provide a projections for the future sales (Sunway, Renata) - Monthly provide an update/report on the forecast sales versus the stock control list - Monitor open order list of suppliers - Update safety stock in SAP quarterly & monitor FP stock replenishment - Preparing and calculating new pricelist and updates in the SAP system - Request quotes from suppliers and update quotes in the SAP system - Assist with additional tasks/projects as assigned.

Planning of all world routings while considering carrier (airline) requirements.Routing shipments on the next reliable and flights out (Direct or Connection)Managed all Inquires within our Electronic Desk Division Tracking and tracing all shipments moving Domestic or Internationally (i.e. MAWB, HWB)Created new shipment orders for our vendors and insuring best possible routing option depending on time sensitive medical shipment. Reviewing and creating Dangerous Goods shipments for transportation in accordance with the FDA, IATA, and IACA regulations. Entering clear and precise instructions for each shipment. Prepared Quotes for all clients.Providing excellent customer service. Coordinating packaging solutions to meet our client’s expectations.Dangerous Good Category 3 Certified TSA Certified Hazmat Certified Proficient in a variety of logistics and cold chain supplies including Perishables, Phamarceuticals, and AOG. SAP