Daniel Munoz Email & Phone Number

• QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education and careers information and solutions. At QS we want to ensure candidates have access.
• Ensure the success and satisfaction of clients by effectively managing relationships, understanding their needs, and delivering solutions that align with their… Show more QS Quacquarelli Symonds was founded in 1990 and.
• Ensure the success and satisfaction of clients by effectively managing relationships, understanding their needs, and delivering solutions that align with their goals
• Led the development and execution of client feedback surveys and developed the surrounding dynamic analysis and reporting.
• Use client feedback to improve event experiences, developing the client on-boarding program and increase NPS positive response rate from -15% to +25%
• Identified process improvements in implementation of cross functional event production with communication and compliance.

London, United Kingdom

• Deliver end-to-end event management, preparation, and coordination of our physical’s events across the world.
• Supporting the business development and events delivery team through managing all post-sales communication to our clients for all event and publication bookings.
• Acting as a main point of contact between QS Events customers and internal teams based in different offices all around the world.
• Building and broadening existing relationships with a portfolio of higher… Show more
• Building and broadening existing relationships with a portfolio of higher education institutions
• Managing day-to-day communication with institutions regarding QS products and services they purchased.

London, United Kingdom

• Effectively developed relationships with clients; taking personal responsibility for resolving issues.
• Following up on any complaints to ensure effective delivery; supporting colleagues with difficult situations and correcting any errors made to client bookings.
• Managing the client’s expectations and outlining the process whilst keeping clients up to speed on all the latest developments.
• Helping the client to identify their needs; translating complex requirements into accurate… Show more
• Helping the client to identify their needs; translating complex requirements into accurate student bookings.
• Ensuring high standards are maintained in client delivery; processing all client requests within 4 hours of receipt and resolving the query within 24 hours where possible.

London, United Kingdom

• Due all the achievements accomplished within year and a half working as Customer Care advisor I have been promoted to a senior position.
• Dealing with escalated queries from schools on multiple issues.
• Communicating with Finance to ensure student payments were received.
• Raising sales invoices upon receipt of sales invoice requisitions.
• Taking payments in US$, GBP and CAD from students.
• Processing refunds for customers through the finance department.

London W14 8HQ

• Support Spanish and Latin American customers by sending all relevant documents such as visa letters, booking confirmations, addressing queries, dealing with complaints and resolutions.
• Answering customer service queries over phone and email, providing timely solutions to any issues or queries.
• Apply correct booking procedures for multiple destinations including where necessary visa processing, collecting all the obligatory documents from students in order to apply for a VISA in UK,… Show more
• Apply correct booking procedures for multiple destinations including where necessary visa processing, collecting all the obligatory documents from students in order to apply for a VISA in UK, USA, Canada or Australia.
• Creating and management of CADIVI documents for students from Venezuela
• Liaising with schools’ staff to check on accommodation availability, courses, visa documents, CADIVI payments and resolving complaints with students.

Málaga Area, Spain

• Vodafone Group Plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire.[2] It is the world's second-largest mobile telecommunications.
• Commercial and promoting business.
• Customer acquisition and production contracts.
• Cold calling
• Answering queries… Show more Vodafone Group Plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire.[2] It is the world's second-largest.
• Answering queries.

Madrid Area, Spain

• Paradis Gourment Catering providing food service at a remote site or a site such as a hotel, public house (pub), or other location.
• Designing, planning, selling and execution of over 100 corporate and private events including weddings, banqueting, governmental and corporate events.
• Preparing and managing budgets for multiple events and ensuring that targets are met.
• Planning event schedules, seating, decoration, managing and organising the venue.
• Working with chefs and… Show more Paradis Gourment Catering providing food service at a remote site or a site such as a hotel, public house (pub), or other location.
• Working with chefs and kitchen staff to plan and organise the food and drink service.

Barcelona Area, Spain

• Established in 1994, Antares produces content and multimedia solutions for e-learning and corporate areas. We also have developed our own on line of communication tools and Location Based Services. Antares FullDome.
• Development of websites products related to education.
• Images processing by Flash and Photoshop.

Barcelona Area, Spain

• Company specializing in conservation, diffusion and restoration of cultural heritage. Supply materials and services to the main museums in Spain and elaborate museum and exhibition projects.
• Assistant Curator of Exhibitions and assembly.
• Analysis of conservation and device location.
• Administrative support.

Barcelona Area, Spain

• Setting up of the exposition "Hospitalet Health and Fight". Master in Museology and Cultural Heritage. Barcelona. Documentation, development of narrative and design. Exhibition Places: Historical Archives of.

Barcelona

• Design of the Logo bar BO with Photoshop CS4.
• Coordination with the printer.
• Design the menu.

Cultural Management, Museology And Cultural Heritage, Master

Ba In Art History, Art History, Criticism And Conservation

Technical Assistant In Graphic Design And Web Sites

Erasmus, French Language And Literature

Diploma In Digital Marketing