Daniel Munoz Email & Phone Number

QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education and careers information and solutions. At QS we want to ensure candidates have access to the best tools and the best independent expert information before making a decision on where to study.• Ensure the success and satisfaction of clients by effectively managing relationships, understanding their needs, and delivering solutions that align with their… Show more QS Quacquarelli Symonds was founded in 1990 and has established itself as the leading global provider of specialist higher education and careers information and solutions. At QS we want to ensure candidates have access to the best tools and the best independent expert information before making a decision on where to study.• Ensure the success and satisfaction of clients by effectively managing relationships, understanding their needs, and delivering solutions that align with their goals• Led the development and execution of client feedback surveys and developed the surrounding dynamic analysis and reporting.• Use client feedback to improve event experiences, developing the client on-boarding program and increase NPS positive response rate from -15% to +25%• Identified process improvements in implementation of cross functional event production with communication and compliance.• Deliver end-to-end event management, preparation, and coordination of our events across the world.• Management of the Pre tour webinars and drop-in sessions (Zoom/Teams) to onboard and train clients with QS systems.• Oversee of the event day execution, ensuring a smooth and impactful experience for both clients and participants.• Responsible for post-event client management, ensuring client satisfaction and investigating opportunities for further business.• Maintain sales momentum and engaging with clients to up-sell.• Interviewing, selecting and training new employees for the team.During COVID-19:• Contributing to operational change and implementation Pivoted 350+ events from in person to virtual during COVID-19, managing to achieve 80% client retention and securing 20% new business through designing new innovative products for delivery.• Gather technical requirements and conduct pre-event testing and configuration on digital platforms Show less

London, United Kingdom

• Deliver end-to-end event management, preparation, and coordination of our physical’s events across the world.• Supporting the business development and events delivery team through managing all post-sales communication to our clients for all event and publication bookings.• Acting as a main point of contact between QS Events customers and internal teams based in different offices all around the world. • Building and broadening existing relationships with a portfolio of higher… Show more • Deliver end-to-end event management, preparation, and coordination of our physical’s events across the world.• Supporting the business development and events delivery team through managing all post-sales communication to our clients for all event and publication bookings.• Acting as a main point of contact between QS Events customers and internal teams based in different offices all around the world. • Building and broadening existing relationships with a portfolio of higher education institutions• Managing day-to-day communication with institutions regarding QS products and services they purchased.• Assist Finance Department to collect payments, resolve any issues and improve the invoicing process where required.• Improving customer engagement through new message templates.• Facilitate all pre-and post-event, post-booking communication to clients, manage their expectations and guiding them through the delivery process.• Managing client records, sales orders, reports and any changes in a CRM system. • Ensure a low cancellation rate through effective registration checklist adherence along with an ethical and factual customer service and sales approach. Show less

London, United Kingdom

• Effectively developed relationships with clients; taking personal responsibility for resolving issues.• Following up on any complaints to ensure effective delivery; supporting colleagues with difficult situations and correcting any errors made to client bookings.• Managing the client’s expectations and outlining the process whilst keeping clients up to speed on all the latest developments. • Helping the client to identify their needs; translating complex requirements into accurate… Show more • Effectively developed relationships with clients; taking personal responsibility for resolving issues.• Following up on any complaints to ensure effective delivery; supporting colleagues with difficult situations and correcting any errors made to client bookings.• Managing the client’s expectations and outlining the process whilst keeping clients up to speed on all the latest developments. • Helping the client to identify their needs; translating complex requirements into accurate student bookings.• Ensuring high standards are maintained in client delivery; processing all client requests within 4 hours of receipt and resolving the query within 24 hours where possible.• Creating new leads and opportunities and working with the Account Manager to develop sales opportunities. • Maintain sales momentum and engaging with clients to up-sell.• Creating led solutions to the client needs and worked to save bookings from cancelling.• Working closely with the account manager to promote products and solutions for the growth of key accounts.• Present new products and services at every opportunity to help grow revenue• Following up on students’ bookings with clients. • Supported account managers, by providing quotations for products.• Maintains accurate use and knowledge of Kaplan systems. (Sales Forces and Class)• Delivering reliable administrative and sales support and customer service. through handling enquiries from clients by telephone, e-mail, live chat or Skype.• Processing new student bookings; changing as required booking and accommodation by request, issuing documentation as required to fulfil the student booking journey.• Interviewing, selecting and training new employees for the team.• Accompanied agents on product familiarization trips around the UK in order to up sell our services Show less

London, United Kingdom

Due all the achievements accomplished within year and a half working as Customer Care advisor I have been promoted to a senior position.• Dealing with escalated queries from schools on multiple issues.• Communicating with Finance to ensure student payments were received. • Raising sales invoices upon receipt of sales invoice requisitions.• Taking payments in US$, GBP and CAD from students.• Processing refunds for customers through the finance department.• Liaise with… Show more Due all the achievements accomplished within year and a half working as Customer Care advisor I have been promoted to a senior position.• Dealing with escalated queries from schools on multiple issues.• Communicating with Finance to ensure student payments were received. • Raising sales invoices upon receipt of sales invoice requisitions.• Taking payments in US$, GBP and CAD from students.• Processing refunds for customers through the finance department.• Liaise with customers about payments and outstanding debts.• Supporting the sales team with all the administrative work.• Managing student´s accounts.• Ensure a low cancellation rate through effective registration checklist adherence along with an ethical and factual customer service and sales approach.• Helping sales team to achieve sales targets. Show less

London W14 8Hq

• Support Spanish and Latin American customers by sending all relevant documents such as visa letters, booking confirmations, addressing queries, dealing with complaints and resolutions. • Answering customer service queries over phone and email, providing timely solutions to any issues or queries.• Apply correct booking procedures for multiple destinations including where necessary visa processing, collecting all the obligatory documents from students in order to apply for a VISA in UK,… Show more • Support Spanish and Latin American customers by sending all relevant documents such as visa letters, booking confirmations, addressing queries, dealing with complaints and resolutions. • Answering customer service queries over phone and email, providing timely solutions to any issues or queries.• Apply correct booking procedures for multiple destinations including where necessary visa processing, collecting all the obligatory documents from students in order to apply for a VISA in UK, USA, Canada or Australia. • Creating and management of CADIVI documents for students from Venezuela• Liaising with schools’ staff to check on accommodation availability, courses, visa documents, CADIVI payments and resolving complaints with students.• Building arrival reports every week and following up on issues from this with students.• Utilising the main systems in the company such as Class and Sales Force, entering details of student enrolments received from sales team onto booking system. Show less

Málaga Area, Spain

Vodafone Group Plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire.[2] It is the world's second-largest mobile telecommunications company measured by both subscribers and 2011 revenues (in each case behind China Mobile), and had 439 million subscribers as of December 2011•Commercial and promoting business. •Customer acquisition and production contracts. •Cold calling•Answering queries… Show more Vodafone Group Plc is a British multinational telecommunications company headquartered in London and with its registered office in Newbury, Berkshire.[2] It is the world's second-largest mobile telecommunications company measured by both subscribers and 2011 revenues (in each case behind China Mobile), and had 439 million subscribers as of December 2011•Commercial and promoting business. •Customer acquisition and production contracts. •Cold calling•Answering queries. •Complaints resolutions.•Customer Service.•Target Objectives. Show less

Madrid Area, Spain

Paradis Gourment Catering providing food service at a remote site or a site such as a hotel, public house (pub), or other location.• Designing, planning, selling and execution of over 100 corporate and private events including weddings, banqueting, governmental and corporate events.• Preparing and managing budgets for multiple events and ensuring that targets are met.• Planning event schedules, seating, decoration, managing and organising the venue.• Working with chefs and… Show more Paradis Gourment Catering providing food service at a remote site or a site such as a hotel, public house (pub), or other location.• Designing, planning, selling and execution of over 100 corporate and private events including weddings, banqueting, governmental and corporate events.• Preparing and managing budgets for multiple events and ensuring that targets are met.• Planning event schedules, seating, decoration, managing and organising the venue.• Working with chefs and kitchen staff to plan and organise the food and drink service.• Responsible for all logistical decision making and management on the event day.• Managing large teams of between 8-50 waiters and event delivery staff.• Ensuring protocol is maintained for corporate and government events, liaising with corporate clients and government security teams.• Monitoring food hygiene and safety standards, carrying out risk assessments• Organised specialist events in Museums, Public Spaces, Exhibition Halls and Embassies such as the Ministry of Culture, Thyssen Museum, Prado Museum, Hipodromo, British Embassy and Home office.• Extensive travel to event venues when required both before, during and after events have taken place.• Responsible for post-event client management, ensuring client satisfaction and investigating opportunities for further business. Show less

Barcelona Area, Spain

Established in 1994, Antares produces content and multimedia solutions for e-learning and corporate areas. We also have developed our own on line of communication tools and Location Based Services. Antares FullDome Productions create 3D contents (basically for Astronomy) for fulldome shows intended for digital planetariums•Development of websites products related to education. •Images processing by Flash and Photoshop.

Barcelona Area, Spain

Company specializing in conservation, diffusion and restoration of cultural heritage. Supply materials and services to the main museums in Spain and elaborate museum and exhibition projects.•Assistant Curator of Exhibitions and assembly.•Analysis of conservation and device location.•Administrative support.

Barcelona Area, Spain

•Setting up of the exposition "Hospitalet Health and Fight". Master in Museology and Cultural Heritage. Barcelona. Documentation, development of narrative and design. Exhibition Places: Historical Archives of l'Hospitalet. Cancer hospital Reynalds Duran and Barcelona.

Barcelona

•Design of the Logo bar BO with Photoshop CS4. •Coordination with the printer.•Design the menu.

Cultural Management, Museology And Cultural Heritage, Master

Ba In Art History, Art History, Criticism And Conservation

Technical Assistant In Graphic Design And Web Sites

Erasmus, French Language And Literature

Diploma In Digital Marketing