Daniel Mwanda Email and Phone Number

 Servicing electromechanical equipment like ATMs and POS systems within an assigned territory  Overseeing hardware maintenance, installation, network management, multi-vendor maintenance, and software support Managing everything from network faults and traffic, to configuration, security, and remote system access Logging all customer calls and activity and tracking all expenses incurred in the delivery of services

 responsible for imaging and configuring desktops, laptops, and mini-PCs, as well as providing technical support for end-users in a timely and professional manner.  Install and configure hardware and software on desktops, laptops, and mini-PCs  Set up and maintain user accounts and profiles  Troubleshoot and resolve hardware, software, and network issues Configure and optimize routers and switches to ensure optimal network performance and reliability Worked with the project management team to accurately and promptly get orders out Communicated with Project Management, Managed Services, and Shared Services teams on a regular basis to ensure all client teams were up to date with the latest information.

 Taught children robotics, electromagnetism, and introduced programming using MinecraftEdu educational software Utilized LEGO Mindstorms EV3 and NXT robots to provide children K-8 with hands-on programming and engineering experience  Maintained a 100% satisfaction rate from parents of students for the duration of summer camp  Prepared for and created for weekly curriculum to ensure students stayed abreast and knowledgeable with cumulative course material Provided easy learning techniques, such as building a tiny rain shelter or a pulley machine for robotics