Quality Analyst
Training agents i.e. both new and old agents especially on the new processes, occasionallyfor evident growth.Auditing agent performance.
Oct 2022 - Aug 2023
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Daniel Mwebaza Email & Phone Number
Customer Service Specialist | Transforming Customer Relationships for Success
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Role
Customer Service Specialist | Transforming Customer Relationships for Success
Location
Kampala, Central Region, Uganda
Who is Daniel Mwebaza? Overview
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Daniel Mwebaza is listed as Customer Service Specialist | Transforming Customer Relationships for Success based in Kampala, Central Region, Uganda. AeroLeads shows a matched LinkedIn profile for Daniel Mwebaza.
Daniel Mwebaza previously worked as Quality Analyst at Jumia Uganda and Customer Service Team Lead at Jumia Uganda. Daniel Mwebaza holds Bachelor'S Degree, Industrial And Product Design from Makerere University.
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About Daniel Mwebaza
Daniel Mwebaza is a Customer Service Specialist | Transforming Customer Relationships for Success.
4 roles
Daniel Mwebaza work experience
A career timeline built from the work history available for this profile.
Customer Service Team Lead
Ensure good customer service from all agents i.e. monitoring CSAT, quality of calls.• Training agents i.e. both new and old agents especially on the new processes, occasionallyfor evident growth.• Handling all departmental issues relating to customer service.• Planning and scheduling agents (weekly roster) and ensuring to have this followed by the agents.
Mar 2021 - Oct 2022
Customer Service Agent
Nov 2018 - Feb 2021
Customer Service Intern
Aug 2018 - Oct 2018
1 education record
Daniel Mwebaza education
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What is Daniel Mwebaza's role at their current company?
Daniel Mwebaza is listed as Customer Service Specialist | Transforming Customer Relationships for Success.
Where is Daniel Mwebaza based?
Daniel Mwebaza is based in Kampala, Central Region, Uganda.
What companies has Daniel Mwebaza worked for?
Daniel Mwebaza has worked for Jumia Uganda.
How can I contact Daniel Mwebaza?
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What schools did Daniel Mwebaza attend?
Daniel Mwebaza holds Bachelor'S Degree, Industrial And Product Design from Makerere University.
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