Daniel Layfield Email & Phone Number

Atlanta, Georgia, United States

Manages customer support and service operations at 3dMD with customers throughout the Americas, Europe, Asia and Oceania. Responsible for the continued improvement of support systems, methods, personnel management and training in compliance with ISO 9001 standards. Secondary role as the lead Pre-sales engineer providing technical expertise in sales demonstrations. Further assists the sales team by reviewing all public tenders and bids for technical accuracy prior to submission. Once… Show more Manages customer support and service operations at 3dMD with customers throughout the Americas, Europe, Asia and Oceania. Responsible for the continued improvement of support systems, methods, personnel management and training in compliance with ISO 9001 standards. Secondary role as the lead Pre-sales engineer providing technical expertise in sales demonstrations. Further assists the sales team by reviewing all public tenders and bids for technical accuracy prior to submission. Once offers have been accepted, is responsible for coordinating the technical handover to ensure a successful product installation at the customer site. Responsible for product integration and training services, including the training of support technicians and engineers to deliver comprehensive and efficient knowledge transfer on product delivery. This extends to developing and maintaining relationships with international resellers by on-site and remote training efforts, in addition to the creation of a video knowledgebase for improved service in these areas. Act as first-line IT support for internal systems and products, including managing Salesforce, deployment of Microsoft OS/Office installations and ongoing maintenance, management of Exchange service and expansion as needed, as well as any hardware or software troubleshooting.Manage and organize all technical and creative aspects of digital marketing, with a focus on creation of video content for sales and technical support. Procure and maintain all audio/visual equipment used, as well as design and deploy solutions for livestreaming corporate presentations at virtual conferences as well as sales demonstrations and support training. Show less

Norcross, Ga

Served as Program Manager of a German meteorological equipment manufacturer. Responsibilities included:  Building customer relationships and increasing profitability via on-site and remote technical support, direct product sales and service Acting as conduit between end-user and R&D, requiring flexibility and technical know-how to understand customer enquiries and communicate needs/wants to engineers and technicians  Delivering quotations to various different types of customer… Show more Served as Program Manager of a German meteorological equipment manufacturer. Responsibilities included:  Building customer relationships and increasing profitability via on-site and remote technical support, direct product sales and service Acting as conduit between end-user and R&D, requiring flexibility and technical know-how to understand customer enquiries and communicate needs/wants to engineers and technicians  Delivering quotations to various different types of customer, including organizing information from internal departments required for government bid/tender process (both in the US and Canada) and drafting bid proposals Developing, organizing and conducting product presentations for executives, sales representatives, meteorologists, engineers, field technicians, military contractors, university professors and graduate students Coordinating and leading on-site demonstrations of products, on-site customer training and on-site product integration and installation Provided pre/post-training and pre/post-installation support via site visits, e-mails and over phone  Integrating ERP (MyFactory) system, requiring translation (from German to English) of main product, communication to employees on process implementation Systems Administration, managing all IT software and hardware needs as necessary Show less

Alpharetta, Ga

 Served as primary technical contact for North American customers and improved internal IT infrastructure and technical capability  Managed the diagnosis and repair of malfunctioning equipment requiring usage of bench-top power supplies, multimeters, oscilloscopes, soldering equipment, etc.  Sourced and acquired all necessary parts, components and technologies to improve cost-effectiveness and efficiency in our repair process Attended trade shows and conducted product training… Show more  Served as primary technical contact for North American customers and improved internal IT infrastructure and technical capability  Managed the diagnosis and repair of malfunctioning equipment requiring usage of bench-top power supplies, multimeters, oscilloscopes, soldering equipment, etc.  Sourced and acquired all necessary parts, components and technologies to improve cost-effectiveness and efficiency in our repair process Attended trade shows and conducted product training, serving as the technical expert for three product lines Show less

Intern at Siemens' Corporate Technology: Power and Sensor Systems division in Munich-Perlach, Germany

Global Economics And Modern Languages, German, Electrical Engineering

Activities and Societies: The German Club at Georgia Tech, Georgia Tech Symphony Orchestra

Elektrotechnik