Responsible for operations of two branches, three route managers, 16 route drivers, and warehouse staff. Monitored employee productivity; analyzed daily metrics to meet organizational goals. Managed all daily branch operations, including inventory, performance reviews, employment recruitment, warehouse maintenance, and financial oversight. Identified inefficiencies and made process improvements. Maximized driver time and efficiency by revamping delivery routes for optimal success. Developed promotional campaigns to raise employee incentive to successfully move product. Handled customer service calls and escalated complaints and new customer service. Addressed customer service inquiries in a timely manner.Maintained safe work environment by following standards and procedures; complying with legal regulations.

Responsible for training and supervising route drivers. Check in/Checkout procedures are verified for all drivers. Support Route Manager in daily branch operations. Handle customer service calls and new customer service. Provide route driver support when drivers are out of office. Provide support to other branches when needed. Conduct inventory on product maintained at the branch. Maintains safe work environment by following standards and procedures; complying with legal regulations.