Daniel Neale Email & Phone Number

London, Gb

Milton Keynes, Buckinghamshire, Gb

Accountable for the IT Services delivered to our customers and ownership of the Service Management functions which is not only limited to core processes such as major incident, problem, change and event, but also the process design, governance and transition functions.I oversee a number of key functions within the Services department that enable the delivery of a high-quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet our customers’ needs. The role requires me to establish and manage expectations within the business and drive the IT team to achieve those expectations to a high standard. Some of the roles & responsibilities include:• Maintain high performing service support functions including IT Service Desk, Desktop Support and VIP Support • Ensure that all Incident, Request, Problem, Change, Event, Vendor and Escalation processes are maintained. • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed • Champion Service and Support in projects whilst developing a strong understanding of projects impacting your service area and ensuring service impact is minimised and agreed • Be accountable for the quality of Service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems • Drive internal and third party service review meetings covering performance, service improvements, quality and processes• Look to highlight and assist in commercials opportunities that generate profit through upselling services, products and technologies• Ensure that monitoring, patching and anti-virus updates are in place and report this within the Monthly Service reviews.• Maintain ITSM reporting suite and develop action plans and CSI activities from the output

Milton Keynes, Buckinghamshire, Gb

Milton Keynes, Buckinghamshire, Gb

Managed247 is a UK based Technology Company; our head office and network operations centre (NOC) is located in Milton Keynes.We specialise in providing technology services and solutions to the growing SME and Mid-Market Commercial Sectors within the UK and EMEA. Recently providing services across the USA & Australia through our trusted partner and vendor framework, with a seamless 24/7 approach.As a Managed Services provider our solutions address common challenges facing today’s growing businesses; from managing internal IT more effectively, communicating & collaborating in new and exciting ways through to keeping the lights on with essential on and off-site disaster recovery solutions.