I am a dedicated and passionate Senior Software Engineer with a unique blend of experience in both technology and customer-focused roles. Known for my fast learning, positive attitude, and innovative problem-solving, I thrive in environments where continuous learning and collaboration are key. My journey from retail sales and management to IT and software development has equipped me with the ability to communicate effectively, consistently deliver impactful solutions and bring a can-do attitude to every challenge.My career began in retail sales, where I honed my skills in listening to customer needs, presenting tailored solutions, and delivering exceptional service. This foundation in customer experience, combined with my ability to lead and mentor teams, set the stage for my transition into the world of technology.As I moved into IT as a Business Analyst, I discovered my passion for technology and software development. I quickly became adept at bridging the gap between stakeholders and technical teams, ensuring that business needs were translated into effective technical solutions. My role as a Scrum Master further solidified my expertise in agile methodologies, team collaboration, and project management, as I guided software development teams toward successful project outcomes.My journey reached new heights when I transitioned into a software engineering role, where I led significant projects, including the migration of AT&T's Technology Strategies & Standards application to the ServiceNow platform. My ability to quickly learn and adapt has been crucial in mastering the ServiceNow platform, and I am eager to continue expanding my knowledge in this area. Today, I am a Senior Software Engineer known for my innovative thinking, excellent communication skills, and ability to design solutions that address complex challenges. I am committed to driving innovation and delivering high-quality solutions, and I am excited to continue my journey in the ever-evolving world of software development.