Daniel Nelson Email & Phone Number

Salt Lake County, Utah, United States

Create an inspiring team environment with an open communication culture • Set clear team goals • Delegate tasks and set deadlines • Oversee day-to-day operation • Monitor team performance and report on metrics • Motivate team members • Discover training needs and provide coaching • Listen to team members’ feedback and resolve any issues or conflicts • Recognize high performance and reward accomplishments • Serve as the first point of contact for staff and seeking technical assistance over the phone, email, or videoconferencing. • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided • Walk users through the problem-solving process or remote in to assist directly • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products and services • Record events and problems and their resolution in logs

Houston, Texas, United States

Provided technical support and guidance over the phone to customers troubleshooting issues with routers, phones, tablets and hot spots while ensuring that all metrics are met. Also ran triage for devices to see if they are eligible and in need of replacement through insurance.

Helped with the forward facing communications and imagery of the organization to assure an approved and consistent representation. Duties included vetting and creating digital media (flyers, posts, video, website), design and implementation of minor technical infrastructure (phones, data lines, computer and printer setup)

Houston, Texas, United States

Provided technical support and guidance in a high volume environment to technicians running various cabling and network assignments while also making sure that all benchmarks were met. As a support coordinator I was also responsible for data entry of detailed notes on technicians progress, scheduling work, scouting contractors, and verifying collateral. While here I focused my studies toward IT certifications, namely Microsoft Dynamics 365 and working towards an MCSE certification.

Houston, Texas Area