Support Specialist (It)
CurrentSkills• Gathers, analyzes, and composes technical information.• Conducts research and ensures the use of proper technical terminology.• Translates technical terminology into clear, readable documents to be used by technical and non-technical personnel. • Supports the development of all types documents and reports by developing and updating graphics presentations to improve the quality and enhance the usability of these documents.• Responsible for integrating the graphics generated with automated tools and the deliverable documents• Establishes, maintains, documents, tracks, and coaches document standards developed with, and for, customers• Communicates topics effectively to a variety of management levels• Troubleshoots technical issues and working strategies with customers to ensure quality result and enhanced customer support• Supervises project development and adheres to deadlines amidst ever-changing factors• Uses CAD to accurately reflect graphic content• Installs and quality-checks network racks, hardware and cabling