• Identifies and analyzes employees' learning needs, using different sources of information, such as wiretapping, feedback from employees and managers, PDPs and NPS results.Identifies and monitors senior employees who support the process of training and integrating new employees• In its scope, it articulates the identified training needs with the know-how available in the trainers pool, streamlining the learning actions implemented through this solution and always in articulation with the rest of the HR Development team.• Contributes, when requested, with suggestions for improving existing scripts.• Identifies, together and in conjunction with the HRBP and Manager, reskilling and upskilling needs in the employees within its scope.• Keeps the mapping of the team's skills up to date, ensuring the existence of profiles in line with what is expected within the scope of the SWP.• Contributes, together with the HR Development team, to the conception and design of training programmes, in response to the needs identified in the field.• Contributes to the HR Development team for the construction and updating of training supports.• Know the risk cartography of your department or business area, as well as the impacts of the occurrence of risks and know the alert process of Operational Incidents "IO", playing a proactive role in their training, identification, notification and implementation of actions of improvement, alerting hierarchies to the risks or possible risks.

Participate in the definition of the Outsourcing strategy through proposals that are part of the Bank's PSE Policy and that allow achieving results in terms of Quality, Cost and Satisfaction/customer and partner recommendation.Ensure the proper functioning of the provider and strict compliance with the Code of Ethics and Deontology in conjunction with the Outsourcing managers.Act as an agent of change, participating in the identification and implementation of initiatives to improve and transform the operating model, aligned with the strategy and contributing to increased production, reduction of general expenses, as well as to the satisfaction of customers and partners.

Outsourcing Relationship Manager - Coordination of the external outsourcing partner, control of service quality, monitoring of KPI's, definition of action plans and their follow-up. Safeguard that the company's strategy is followed and the defined results achieved.

- Manage all team operations; - Select how to approach tasks and develop a strategy to complete them; - Establish a good line of communication, dynamization and motivation of the team; - Develop employees;

- Outbound Insurances Sales(Dimcu, Shopping Basket, PMP/SPI);- Individual KPI´s control;- Complaint management and customer retention.

Attend and clarify customers by telephone, managing the information received, as well as responding to requests from customers and partners, either in person or through mail, e-mail, fax and other departments. Provide clarifications that meet the needs of customers, complying with the Company Policy, in order to ensure the achievement of sales objectives, quality and risk.

Radiopharmaceutical Production Technician, Quality Control of the product and laboratory environment (HPLC, GC, TLC, radioactive measurement, microbiological analysis of the production system)

Responsible for the Training of the Biology modules. Cell Renewal, Physiological Chemistry and Dermocosmetics.

Telephone service from the Customer Support lines, namely: information, complaints, changes and other procedures that are legally inherent to the activity of the workplace.

Quality Control of Water for Human Consumption and Wastewater of the City of Porto: - Quantification of fecal coliform bacteria and Echerichia coli (Colilert, Xplorer and traditional technique); - Quantification of Enterococci; - Quantification of Clostridium perfringens; - Detection of Salmonella strains through a qualitative method;