Daniel Nham Email & Phone Number

Redmond, Washington, United States

Reviewed CSEA and TVEC imagery for removal off Microsoft servicesDeveloped and documented new processes for the teamImproved and revised existing documentation and work instructionsProvided feedback to Engineering team to improve internal toolsReceived the CELA Spotlight Award - February 2022Ensured no loss of productivity while transitioning team between.

Oversaw team performance and direction across multiple projectsMaintained SLA during period of higher workload and reduced team sizeOrganized members and workload during significant team restructureLed initiative to improve the quality and accuracy of team members through better feedback and quality check processes

Kirkland, WA

Created and improved processes for team based on guidelines from MicrosoftImproved workflow on several projects

Kirkland, WA

Onboarded new workflow onto existing teamImplemented changes to processes to increase efficiencyImproved team skill level through escalation answers and training

Kirkland, WA

Streamlined removal and escalation processesWorked closely with lawyers on incoming legal documentsProcessed and actioned government requests.

Kirkland, WA

Directed escalations from first level customer support.Analyzed and removed images and videos across multiple Microsoft platforms.Moderated user accounts.

Bellevue, WA

Led the Drive Test sub-team, assigned tasks to team members and learned new routes to teach the team and the driversResponsible for coordinating assignments with external clientsTested vital functions on a multitude of Samsung Android and Windows phonesDiscovered, reproduced and acquired logs for discovered bugs

Seattle, WA

Bellevue, WA

Designed and created a Javascript widget for linking the site to the siteStandardized widgets and web pages across Chrome, Firefox, and IEImproved the user profile pagesBrainstormed with team about improving and missing features on the websiteWorked with team through an SVN system

Designed and sketched new layouts for webpagesCreated use cases and personas to search for missing functions and linksWorked with Javascript to improve user browsing experienceImplemented calendar and map functionality to improve website flow

Handle reimbursement requests and research advance accounting.Direct and instruct new student office assistants.

Worked in the telemetry unit doing secretarial and computer work, as well as restocking rooms and talking to patients.

Assisted patients with their needs. Performed tasks at the volunteer office, including filing and copying.Current Extracurricular Activities

Set up and conducted student chemistry and physics labs. Introduced the lab to the students and answered questions. Graded lab reports.