Manage daily operations of restaurant and retail store to grow sales through maximizing profits, productivity, and cost control. Lead efforts on Guest Loyalty Programs, driving loyalty above 85% in 2020 YTD. Cultivate and sustain kitchen procedures to optimize back-of-house workflow. Use financial data to forecast models that establish projections for sales and profitability; compare the projections with corporate set KPI’s; evaluate sales data and adjust findings to meet subsequent business KPI’s. Monitor compliance standards among safety, sanitation, and food preparation. Hire, train, and supervise [100] kitchen and service staff members.

Hire, train, supervise and schedule kitchen and service staff. Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste. Monitor compliance with safety, sanitation, and food preparation standards. Develop and revise kitchen procedures to optimize workflow. Compile, analyze, and interpret financial data to develop accurate projections and ensure profitability.

Maintained pride in guest satisfaction and customer loyalty. Reduced number of guest complaints through effective communication and strategy. Established professional relationships with staff members to create a memorable dining experience. Created teams of highly energized and self-motivated staff members to ensure optimum guest experience. Interpreted financial data to develop accurate projections and maximize profitability.

Cultivated win-win rapport with vendors, corporate management, and community organizations to improve brand image and maximize revenue. Increased check averages through strategic up-selling of food and beverages. Collaborated with General Manager to implement corporate expectations.