Customer Support Engineer
Current
Nov 2021 - Present
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Daniel Nicolae Email & Phone Number
Customer Support Engineer
at
Mediatel Data
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Who is Daniel Nicolae? Overview
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Quick answer
Daniel Nicolae is listed as Customer Support Engineer at Mediatel Data, based in Romania. AeroLeads shows a matched LinkedIn profile for Daniel Nicolae.
Daniel Nicolae previously worked as Customer service & Order fulfillment at Huawei and Reporting Specialist at Emag. Daniel Nicolae holds Bachelor'S Degree, Business Administration from Academia De Studii Economice Din București.
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Email format at Mediatel Data
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Mediatel Data
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Profile bio
About Daniel Nicolae
Daniel Nicolae is a Customer Support Engineer at Mediatel Data. He is proficient in English.
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Daniel Nicolae's current company
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6 roles
Daniel Nicolae work experience
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Customer Service & Order Fulfillment
We're responsible for managing our E-Commerce shops making sure we offer a top customer service experience and ensuring that we fulfill our proposed SLA's and KPI's.Responsibility:- monitor call center, delivery and return KPI's- ensure that the call center receives proper training- constantly evaluates customer feedback and bring needed improvements to call center behavior- generating solutions to problems escalated by customers and ensuring customer… Show more We're responsible for managing our E-Commerce shops making sure we offer a top customer service experience and ensuring that we fulfill our proposed SLA's and KPI's.Responsibility:- monitor call center, delivery and return KPI's- ensure that the call center receives proper training- constantly evaluates customer feedback and bring needed improvements to call center behavior- generating solutions to problems escalated by customers and ensuring customer satisfaction- redesigning old procedures(where they no longer have the expected results)- offering constant feedback to the call center manager regarding the performance of the call center- analyze where the roadblocks are and design a solution- analyze the customer service data and make improvements proposals- analyze the order fulfillment data and make improvements proposals- analyze the financial data and make improvements proposals- maintains the list of growth initiatives- provides project management support- participates in the process of opening online shops throughout Europe, UAT testing, KPI & Procedure Design- make proposals for new initiatives management of BU based on its feedback VOC analysis- support management in prioritizing VOC initiatives based on factors including importance, urgency, cost, benefits, and risks- leads and facilitates initiatives and VOC actions- offers the E-Commerce teams the necessary feedback to improve the campaigns, promotions, and webshop- offers training to new colleagues joining the team and monitors their activity for a designated period, ensuring that they offer the best results Show less
Feb 2020 - Nov 2021
Reporting Specialist
Dec 2018 - Feb 2020
Workforce Specialist
Jul 2018 - Nov 2018
Senior Customer Advisor
Sep 2017 - Jul 2018
Call Center Representative
Sep 2016 - Sep 2017
1 education record
Daniel Nicolae education
FAQ
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Quick answers generated from the profile data available on this page.
What company does Daniel Nicolae work for?
Daniel Nicolae works for Mediatel Data.
What is Daniel Nicolae's role at Mediatel Data?
Daniel Nicolae is listed as Customer Support Engineer at Mediatel Data.
Where is Daniel Nicolae based?
Daniel Nicolae is based in Romania while working with Mediatel Data.
What companies has Daniel Nicolae worked for?
Daniel Nicolae has worked for Mediatel Data, Huawei, and Emag.
How can I contact Daniel Nicolae?
You can use AeroLeads to view verified contact signals for Daniel Nicolae at Mediatel Data, including work email, phone, and LinkedIn data when available.
What schools did Daniel Nicolae attend?
Daniel Nicolae holds Bachelor'S Degree, Business Administration from Academia De Studii Economice Din București.
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