Outbound/Inbound paperwork / Receiving documentation and maintaining accuracy / Reports, logs, and forms / Logistic Store support handling with set guidelines and timelines and coordinating freight issues. / Execute holiday planning and implement store recovery options / Create a daily load plan that guarantees on-time performance.Collaborate with warehouse and distribution teams to facilitate seamless integration of transportation and logistics processes.

• High-Level Customer Satisfaction; processing refunds and exchanges. • Cash services and shipment organizations. Set up warehouse areas. • Receiving/Processing Merchandise.

Position: Bank Manager (2015 – July 2022).• Led a team of 25 employees, overseeing day-to-day operations and ensuring compliance with banking regulations.• Implemented strategic initiatives to enhance customer experience, resulting in a 20% increase in customer satisfaction scores.• Analyzed financial data and market trends to develop and execute strategies that increased branch deposits by 30%.• Conducted regular performance evaluations and provided coaching and training to staff, resulting improvement in productivity.Position: Bank Manager Assistant (2010-2015)• Assisted the bank manager in overseeing operations and managing staff.• Analyzed financial reports and market conditions to provide recommendations for improving profitability.• Developed and implemented training programs, resulting a increase in employee satisfaction.Position: Bank Associate (2004-2015)• Managed and processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.• Developed and maintained strong customer relationships, providing financial advice and guidance tailored to individual needs.• Conducted financial analyses, identifying opportunities for improving financial performance and minimizing risks.• Collaborated with cross-functional teams to implement new banking products and services, contributing to business growth and client satisfaction

(Small national company in the logistics services segment)Position: Commercial Logistics Assistant - 2 hours per day• Commercial contacts and development of new customers; Freight quotation, charter party, cargo follow up, cargo and ship combination studies, and bill of lading.

(Large multinational company in the automotive segment - Várzea Paulista / SP)Position: Administrative Trainee of Quality and Manufacturing (Foundry)• Quality: Investment and profitability analysis, reporting to headquarters in Germany; participation in meetings, development of minutes and administrative support.• Manufacture: Engineering support, purchase requisition, production meetings, presentations, graphics (production, waste, costs, energy), administrative and secretarial activities.

Position: Supervisor Census Agent• Team supervision, with support in field research, filling out forms and training.• Suport team on statistics researches, provide them with adequate skills.