Daniel O'Connell Email & Phone Number

Adelaide, South Australia, Australia

Adelaide, Australia

Industry focused Senior Delivery Lead, responsible for all Public Sector delivery across Australia and New Zealand. Operational and Talent management of managed services across Cloud, Platform, Applications and Workplace Services.

Adelaide, Australia

Setup and Operational Readiness of a end to end transition center of excellence, including the onboarding of 100+ staff.

Adelaide, Australia

Infrastructure Run Lead for Production Operations; 500+ staff delivering from 8 sites across Australia and New Zealand with a $USD 40 million p.a. budget.Delivering services to 30+ customers with responsibility for: Midrange Platforms (Windows, Unix), Virtualisation, iSeries, Tandem and AS400. Backup and Recovery, Storage, Database, Large Platform Operations; Mainframe, Tandem, AS400 and Midrange (change, event, batch scheduling and monitoring), Service Desk & Level 2 Support; ITO, BPS and Apps

Adelaide, Australia

Adelaide, Australia

Infrastructure and Apps responsibility for 24x7 Large platform operations (including incident, problem, change, event, batch scheduling and monitoring).Delivery responsibility for service desk (including incident, problem, change, & request), remote desktop support, procurement and user access provisioning; supporting infrastructure, communications and applications.

Adelaide, Australia

Provide proactive leadership and vision in the service desk space so that efficient, cost effective and innovative solutions are delivered to enable clients to meet business objectives.Achieve contracted service level agreements for twenty five (25) South Pacific customers and accounts within committed financial targets. Provide diverse leadership & a high commitment to the achievement of all service targets & delivery excellence.Co-ordination and governance of day to day activities of Supervisors, Service Desk and operational support teams across a 350 seat organisation spanning Australia and New Zealand. Manage resource requirements, Staffing levels, training, tools, & recruitment. Implement innovative workforce management models for assured coverage and delivery at the lowest possible cost. Maintain attrition rates below industry and HP benchmarks with a focus on positive attrition, through promotion and the growth of the ITO delivery organisation.Focusing on growth and adding value through controlled best shore opportunities and end to end participation in the sales cycle and solution reviews.