Daniel O'Connor Email & Phone Number

Littleton, CO, US

Denver Metropolitan Area

Denver Metropolitan Area

• Manage Product Engineering squads to develop new-to-market products, from creating business cases for leadership to grooming engineering tickets
• Collaborate across teams to ensure value is delivered to customer, while utilizing AGILE practices and creating a fun team to work on in a remote setting
• Excelled in many roles – Product Manager for Middle Revenue Cycle and Claims; Product Owner for Denials, AR Prioritization, and Fax API.
• Lead Product Discovery, interacting directly with customers to uncover pain points, understand how our products are used, and how we can improve our value-add to our customers

Greater Denver Area

• Mentored IT and Operational staff to be self-sufficient, focusing on reporting needs to track Key Performance Indicators, time management skills for analysts, and detailed documentation for client transition
• Interviewed candidates, created HR policies regarding PTO, Bench Time, and interviewing processes
• Built extracts for third parties, taking vendor specifications to pull exact data fields from Epic. Created workflow-diagrams and managed testing across multiple resources
• Identified multiple accounts totaling $4.6M in gross charges that were missed as part of billing cycle, and automated controls to ensure entire account populations are captured in the future
• Automated aerosol charging workflow, capturing $600k in net revenue from billing
• Discovered $300k in misappropriated grant money and implemented modifications (systems and workflow), as well as internal controls to prevent incorrect write-offs from applying to grant accounts

Greater Chicago Area

Sagacious Consultants leverages its extensive Epic and healthcare industry experience to drive financial performance and improve patient care in organizations worldwide. Using proven methodologies for revenue and clinical transformation, Sagacious Consultants improves KPIs and enhances provider efficiency. Sagacious Consultants is now part of Accenture.

Chicago, Illinois

Madison, WI

• Work with customer project teams to install Epic’s Resolute Hospital Billing application, applying strong computer and interpersonal skills, including the following activities:
• Establish and manage deadlines for installs ranging from 5-15 teams consisting of 5-10 team members
• Provide a smooth transition from legacy program to Epic for hospitals with $2-15M in daily billed revenue
• Maintain business metrics after transition (A/R days, cash baselines, user productivity, denial rates, and general ledger reconciliation) and performance vs. metrics
• Coordinate integration between customers, Epic, and third party software programs
• Support customer Go-Lives, ranging from floor support with end-users to leading financial meetings with executives to monitor hospital revenue

Teach freshman computers, involving the use of Microsoft Office, effective on-line research, and personal finance skills* Team teach junior US History, especially in small groups outside of class* Assist the Corporate Work Study Program where students work an entry level position at a local business one day a week

Edit and style documents for attorneys, ensuring accuracy while meeting tight deadlines* Studied the ethics and obligations of attorneys and the responsibilities associated with entering the legal profession* Compiled legal documents, honing my attention to detail. Receive incoming calls and interacted with clients

Collate and organize classroom packets for professors, providing a keen attention to detail. Transcribe speeches* Answer phones and greet guests, exercising a personable yet professional demeanor.* General office support including set-up of presentations, seminars, and mock trials

Attended and supported client meetings, observing the art of business communication: spoken and unspoken signals, negotiation, and compromise* Supported the office effort to go "paperless" including set-up of client profiles in our new IT system* Created PowerPoints and "Toolbox Talks" - compilations of safety guideline booklets for foremen to emphasize.

Attended Congressional meetings to understand and report Congressmen's stances toward Chamber goals* Researched and helped format information for Faces of Trade and Impact of Trade -information packets handed out to Congressmen, constituents, and Chamber visitors highlighting the importance of trade to consumers and the economy* Database management.

Began as a Courtesy Clerk and promoted in two months to Assistant Team Leader, regularly training new employees* Responsible for large sums of money in Customer Service, including Western Unions and paychecks* Interacted with a myriad of people with a variety of personalities, both customers and coworkers

Bs, Business Economics, Finance

Activities and Societies: Marquette Economics Association

Education record