Daniel O'Grady Email & Phone Number

Key Responsibilities: Greeting customers, assisting customers with selecting telecommunications products, explaining and resolving customer billing enquiries, cash handling, processing repairs and warranty claims, reviewing customer feedback, dealing with complaints, calm angry clients, repair trust, locate resources for problem resolution. Keeping up-to-date with consistently changing products, completing in-house training modules, meeting monthly sales targets, abiding to work-place policies and procedures. Closing store, balancing tills and calculating revenue on a daily basis. Key Achievements: Consistently recognised in store for highest monthly sales performance. Consistently recognised for highest customer service achievements voted by customer reviews.

Morley Galleria

Key Responsibilities: Greeting customers, assisting customers with selecting telecommunications products, explaining and resolving customer billing enquiries, cash handling, processing repairs and warranty claims, reviewing customer feedback using drive, dealing with complaints, calm angry clients, repair trust, locate resources for problem resolution. Keeping up-to-date with consistently changing products using retail live, completing in-house training modules, meeting monthly sales targets, abiding to work-place policies and procedures. Closing store, balancing tills and calculating revenue on a daily basis. Key Achievements: Consistently recognised in store for highest monthly sales performance. Consistently recognised for highest customer service achievements voted by customer feedback. Officially awarded by Director of Telstra – Bronze, Silver & Gold NPS Customer Service Champion. Successfully learnt & operated POS system and customer data base. Selected by Google, assigned brand ambassador role.

Subiaco, Western Australia, Australia

Key Responsibilities: Serving beer, wine and spirits, preparing coffee, collecting stacking and washing glasses, cash handling, changing kegs, monitoring stock levels, aiding and assisting bar staff and wait staff. Managing different functions, recruiting and supervising relief glassware assistants. Key Achievements: Recognised by Bar Manager for going above and beyond the call of duty. Commended by Bar Manager for identifying small issues before they became big problems. Successfully lead small team of Back of House staff.

Balcatta

Key Responsibilities: Greeting & liaising with customers and clients, sales, cash handling, stock handling, monitoring stock levels, maintaining cleanliness and presentation of display stock on the floor, adhering to health & safety practices, operating and balancing of POS systems, demonstrating sound knowledge of store products, complaint handling - employing sound conflict resolution practices. Key Achievements: Heavily contributed to achieving companies’ sales targets. Successfully learnt & operated POS system and customer data base.

Malaga, Western Australia, Australia

Key Responsibilities: Promoted to HR Manager. Interviewing applicants, recording data using excel spreadsheets, ensuring recruitment targets were consistently achieved on a daily basis, monitoring staff performance, providing feedback to management.

Malaga, Western Australia, Australia

Generating strong leads for Sales Reps by door to door sales.

Bayswater, Western Australia, Australia

Key Responsibilities: Keeping workplace clean, tidy and organised, assembly of cabinets, operating heavy machinery, assisting tradesmen, quotations, installation, polishing & repairing, programming CNC operations, reading and interpreting CAD designs. Key Achievements: Can operate heavy machinery abiding with OH&S regulations Knowledge of different timber species with high attention to detail Demonstrating the ability to produce and maintain a high work standard