• Implemented and monitored personal development plans, collating individual training needs for maximum employee support.• Produced and maintained organization charts and management information, guaranteeing accuracy.• Spearheaded company's talent acquisition and recruitment processes.• Investigated and resolved employee relations issues, maintaining strict confidentiality and impartiality throughout.• Screened, interviewed and hired candidates to facilitate smooth recruitment procedures.● Spearheaded the implementation of an automated organization chart system, reducing administrative time by 50% and ensuring real-time accuracy ● Conducted comprehensive investigation into employee relations issues, resolving conflicts with 100%satisfaction and reducing turnover by 15%.● Managed end-to-end recruitment processes, including screening, interviewing and onboarding of new hires.● Developed and monitored personal development plans to support employee growth and retention.

• Resolved gas issues with creative solutions, escalating major concerns to management.• Established rapport with other employees to improve operations.• Interacted kindly with customers offering assistant and support.● Provided excellent customer service, resolving gas-related issues and escalating complex cases to management.● Built strong relationships with colleagues to improve operational efficiency.● Managed customer inquiries and transactions using company database systems, ensuring accuracy and efficiency.

• Stayed knowledgeable in product placement on shelves to quickly direct customers and complete shelf stacking tasks efficiently.• Kept shelves looking tidy by removing empty packaging, cardboard and plastic from shelves.• Scanned products and labels to record inventory movements for accurate recordkeeping.• Reviewed shelves, product placing, labels and pricing before unloading products on shop shelves, ensuring correct product placement.• Followed inventory and merchandising reports to locate and remove out-of-date items or process for reductions● Ensured efficient product placement on shelves, maintaining an organised and customer-friendly shopping environment.● Assisted in inventory management by scanning and recording product movements.● Collaborated with the team to keep shelves stocked, tidy, and accurately labelled