Technical Client Advocate (Contract)
CurrentClient Advocate to work with new and existing clients for planning, implementation and resolution for Data Resiliency and IT issues.
Mar 2024 - Present
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Daniel Oakley Email & Phone Number
Technical Client Advocate (Contract)
at
Rock Loc VAULT Inc.
1 work email found
@triware.ca
2 phones found area 709
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Client Advocate (Contract)
Location
Mount Pearl, Newfoundland and Labrador, Canada
Who is Daniel Oakley? Overview
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Quick answer
Daniel Oakley is listed as Technical Client Advocate (Contract) at Rock Loc VAULT Inc., based in Mount Pearl, Newfoundland and Labrador, Canada. AeroLeads shows a work email signal at triware.ca, phone signal with area code 709, and a matched LinkedIn profile for Daniel Oakley.
Daniel Oakley previously worked as Strategic Advisor at Triware Technologies and Service Delivery Manager NL / GTA at Ibm. Daniel Oakley holds Diploma In Electronics Engineering Technology, Communications Systems from College Of Fisheries.
Company email context
Email format at Rock Loc VAULT Inc.
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{first_initial}{last}@triware.ca
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Profile bio
About Daniel Oakley
Daniel Oakley is a Technical Client Advocate (Contract) at Rock Loc VAULT Inc.. He possess expertise in service delivery, customer satisfaction, customer relations, contract negotiation, itil and 20 more skills.
Listed skills include Service Delivery, Customer Satisfaction, Customer Relations, Contract Negotiation, and 21 others.
Current workplace
Daniel Oakley's current company
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5 roles
Daniel Oakley work experience
A career timeline built from the work history available for this profile.
Strategic Advisor
Completed Service Delivery Advisory role. On to the next adventure.
Dec 2019 - Jan 2024
Service Delivery Manager Nl / Gta
Since Jan 11, 2007 I have been the Service Delivery Manager for Newfoundland Labrador and recently (2014) took on an assignment to manage an additional team of Service Support Reps who cover the Greater Toronto Area. Assignment ended in July 2016. I managed 22 Service Reps in total in Ontario / Atlantic and utilize 3 contractors/agents for service in remote locations. I also perform the Client Advocate (CA) role and am the FPOC for major accounts maintaining the existing contracts and ensuring service delivery to locations throughout the province. I work closely with and provide support to IBM Business Partners in the area. I build Client relationships on a continuous basis and work closely with IBM marketing to present the "Big Picture" to the client during face to face meetings. My focus is on Client Satisfaction, Client Relationships, Team Building, RevenueGeneration and increased Client Value.Completed ITIL V3 Foundation in October 2011
Jan 2007 - Dec 2019
Technical Support Client Advocate
Service Delivery Management for approximately 250+Retail/Convenience sites in Canada and the USA.Build relationships and act as liaison (SPOC) for all TS activity between the Clients Account Team and IBM.Constant customer contact was required. Work with Marketing, local SDM’s and account teams to ensureService Delivery and Customer Satisfaction.Participated in the negotiation and creation of ICA/DOU between IBM Canada and IBM USA due to Cost Recovery as opposed to Revenue Assignment MA Contract. Actively participated in and actioned; Billing Investigations, CallEscalations, RCA's, Delivery Strategies, Customer Relations,Account Management, SLA Reporting, Contract Reconciliations, Parts Logistics, Service Planning, Contract Amendments, Cross-border delivery, and Procurement.
Mar 2005 - Jan 2007
Sep 1993 - Mar 2005
3 education records
Daniel Oakley education
Diploma In Electronics Engineering Technology, Communications Systems
College Of Fisheries
Occupational Health And Safety Management
College Of North Atlantic (Cona)
Itil Foundation And Operational Support
Global Knowledge
FAQ
Frequently asked questions about Daniel Oakley
Quick answers generated from the profile data available on this page.
What company does Daniel Oakley work for?
Daniel Oakley works for Rock Loc VAULT Inc..
What is Daniel Oakley's role at Rock Loc VAULT Inc.?
Daniel Oakley is listed as Technical Client Advocate (Contract) at Rock Loc VAULT Inc..
What is Daniel Oakley's email address?
AeroLeads has found 1 work email signal at @triware.ca for Daniel Oakley at Rock Loc VAULT Inc..
What is Daniel Oakley's phone number?
AeroLeads has found 2 phone signal(s) with area code 709 for Daniel Oakley at Rock Loc VAULT Inc..
Where is Daniel Oakley based?
Daniel Oakley is based in Mount Pearl, Newfoundland and Labrador, Canada while working with Rock Loc VAULT Inc..
What companies has Daniel Oakley worked for?
Daniel Oakley has worked for Rock Loc Vault Inc., Triware Technologies, Ibm, and Ibm Global Services.
How can I contact Daniel Oakley?
You can use AeroLeads to view verified contact signals for Daniel Oakley at Rock Loc VAULT Inc., including work email, phone, and LinkedIn data when available.
What schools did Daniel Oakley attend?
Daniel Oakley holds Diploma In Electronics Engineering Technology, Communications Systems from College Of Fisheries.
What skills is Daniel Oakley known for?
Daniel Oakley is listed with skills including Service Delivery, Customer Satisfaction, Customer Relations, Contract Negotiation, Itil, It Service Management, Sla, and Service Management.
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