Daniel Obi-Nwosu Email and Phone Number

Avaso Technologies Canada (Contract) – Prince Edward Island, Canadao Act as the primary point of contact for IT support at the site providing end-user support for desktops, laptops, and office IT, offering smart hand assistance for network and servers for company clients.o Install and configure various software on end-user systems and servers as needed.o Facilitate the onboarding of new users and handling of offboarding support, collecting and sanitizing IT assets, and managing stock.o Provided specialized support for executive and VIP users.o Coordinated and provided remote hand support to the backend team for network and server smart hand support.o Configure, deploy, and troubleshoot enterprise and personal desktop and laptop computers, as well as personal productivity devices and business applications.o Support midrange servers and assisted with trouble shooting and support of network devices such as switches, routers, and wireless access points with the help of the backend team.o Provided application support, particularly with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.o Microsoft Environment Troubleshooting (MS Windows 10 and MS Office 365 issues for end-users)o Manage office IT asset inventory.

• Installed system-wide components, confirming interoperation and compatibility with Linux-based software distros.• Maintained smooth operation of multi-user computer systems through collaboration with hardware and network engineers.• Preserved system documentation accuracy via regular data updates and graphical refreshes.• Deployed RHEL/Centos servers from VMware ESXI from templates or cloning for various projects.• Assigned network parameters such as hostname, and ip, gateway, dns addresses using nmtui or nmcli.• Utilized top and ps commands to analyze processes and resources such as memory, cpu load, and swap.• Employed utilities like kill and pkill to eliminate strange processes that can slow down or harm system operations.• Controlled access using special permissions such as setgid, setuid, sticky bit, and setfacl on critical files or directories.• Fixed problems related to SElinux by inspecting audit.log and using tools such as ausearch and aureport.• Registered all Linux systems to Satellite so they can receive monthly patches.• Employed nfs and cifs protocols for filesystem sharing within servers and clients.• Applied scp or winscp to transfer data safely from one server to another.• Made use of Ansible and Bash scripting to automate tasks.• Initiated jobs scheduling using crontab to automatically perform recurrent tasks at a specific time.• Established ssh public and private keys to create a login trust among Linux servers.• Created network adapter teaming or aggregation to achieve fault tolerance and load balance.• Engaged in AWS Cloud services such as Billing, S3 bucket, EC2, and IAM to accomplish tasks on different projects.

• Designed and evaluated WAN and LAN connectivity technologies.• Diagnosed and executed resolution for network and server issues.• Responded to user requests for service, troubleshoot problems and help develop solutions.• Installation of software on workstations/servers in accordance with corporate standards.• Inventoried equipment and document configurations.• Maintained printers and other IT assets.• Troubleshooting• Prepared equipment for re-use and disposal.