The Operations Manager at Sky Zone is responsible for overseeing day to day business flow with a focus on staffing, inventory management and guest experience. Key roles were:Operations management: day to day park operationsPersonnel management: staffing, hiring, trainingBusiness leadership: drive results, customer experience

Played role as head coach, conditioning coach, and defensive coordinator for youth football team u7 through u12. I was head coach for u5 through u7 soccer teams, as well as assistant coach for the competitive travel teams.

Performs supervisory and administrative duties• Responsible for opening and closing store and related procedures.• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.• Authorizes register functions including post voids, returns and associate discounts.• Continually recruits for outstanding associates; identifies internal potential and assists associates in career path development.• Ensures compliance with New Hire process (includes NH paperwork) for all managers and associates.• Trains and develops all managers and associates; writes performance appraisals and conducts performance review meetings.• Mentors • Reviews all corporate communications and reacts accordingly.• Performs manager on duty (MOD) responsibilities as required.• Responsible and accountable for P&L and controllable expenses.• Writes and approves weekly staff schedule and processes payroll within corporate guidelines.• Complies with corporate Loss Prevention and Human Resources policies and procedures.• Maintains clean and safe environment for associates and customers to include sales floor and back room, manager's office and restrooms.• Adheres to all standard operating procedures as dictated by corporate office.• Effectively communicates with supervisors or corporate office regarding store issues.Delivers exceptional customer service through personal contact with customers• Executes corporate Customer Service program and ensures compliance by store team.• Sets and maintains ad in-stock.• Reacts to slow selling and non-replenished items.• Executes corporate directed price changes and clearance markdowns.Responsible for ensuring data integrityPerforms other duties as neededDevelops for advancement to next career path position

managing and motivating a team to increase sales and ensure efficiency;managing stock levels and making key decisions about stock control;analysing sales figures and forecasting future sales ;analysing and interpreting trends to facilitate planning;using information technology to record sales figures, for data analysis and forward planning;dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;ensuring standards for quality, customer service and health and safety are met;resolving health and safety, legal and security issues;responding to customer complaints and comments;organising special promotions, displays and events;attending and chairing meetings;updating colleagues on business performance, new initiatives and other pertinent issues;touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;promoting the organization locally by liaising with local schools, newspapers and the community in general;dealing with sales, as and when required

managing and motivating a team to increase sales and ensure efficiency;managing stock levels and making key decisions about stock control;analysing sales figures and forecasting future sales ;analysing and interpreting trends to facilitate planning;using information technology to record sales figures, for data analysis and forward planning;dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development;ensuring standards for quality, customer service and health and safety are met;resolving health and safety, legal and security issues;responding to customer complaints and comments;organising special promotions, displays and events;attending and chairing meetings;updating colleagues on business performance, new initiatives and other pertinent issues;touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing;initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market;promoting the organization locally by liaising with local schools, newspapers and the community