Daniel O'Grady Email & Phone Number

Lake Forest, Il, Us

In my role as Field Network Engineer, I deliver tailored network solutions for diverse client environments, ensuring optimal performance and security. Leveraging my expertise in Cisco Meraki firewalls and switches, I’ve implemented scalable architectures that streamline data flow and enhance network efficiency. By segmenting traffic with VLANs, I’ve not only boosted performance but also fortified security across client networks.I bring advanced threat detection and prevention techniques into my work, reducing potential risks and safeguarding sensitive data. Following security incidents, I lead remediation efforts that restore integrity with minimal downtime, contributing to consistent client satisfaction. My work also includes optimizing cloud environments with CompTIA Cloud+ insights, ensuring these systems are both cost-effective and aligned with organizational goals. My commitment to agile problem-solving helps clients overcome challenges and advance their technology strategies.

Lake Forest, Il, Us

As the final escalation point for complex technical issues, I applied my critical thinking and expertise to resolve high-priority challenges with Microsoft 365 services, on-premises servers, and cloud solutions. I led the onboarding and training for new technicians, establishing foundational processes that enhanced team efficiency and client satisfaction.Beyond resolving issues, I contributed to a culture of continuous improvement by developing troubleshooting methodologies that empowered our team to address technical challenges more proactively. This role allowed me to elevate the service desk’s overall capabilities, improving client experience and solidifying my commitment to professional growth and technical excellence.

Lake Forest, Il, Us

In this role, I worked closely with leadership to streamline our service desk operations, creating fundamental processes that optimized ticket management and reduced response times. By identifying and addressing bottlenecks, I enabled our team to handle a higher volume of support requests without compromising service quality.Through collaboration with Impact’s Leadership Institute, I refined training processes for incoming analysts, ensuring new team members could quickly adapt and contribute to our operations. My focus on continuous improvement and efficiency significantly lowered ticket-per-hour averages, and my contributions to team organization earned recognition from senior leadership.Heavy focus on operations within the facility to prioritize and develop new standards and procedures to positively affect our processesDeveloping and restructuring assignment purposes to positively affect our time troubleshooting per ticketMaintaining a 2.5 ticket per hour workload, resolving approximately 85% of issues without escalation.

Lake Forest, Il, Us

I rapidly developed expertise in Microsoft 365 and managed server environments, prioritizing technical proficiency to ensure seamless operations for client systems. By conducting root cause analyses on recurring issues, I implemented proactive solutions that improved system reliability and minimized downtime.My role extended to managing software updates and maintaining security compliance, which enhanced both productivity and security across client networks. I achieved CompTIA A+ and Security+ certifications, strengthening my skills in IT support and security best practices, which directly contributed to my performance and client satisfaction in service delivery.

Lake Forest, Il, Us

While focusing on skill development, I consistently operated at a higher technical level, going beyond expectations to resolve complex client issues. My work supported Impact Networking’s service offerings, elevating client satisfaction through rapid response times and deep technical knowledge.I pursued CompTIA A+ and Security+ certifications to validate my technical skills, enhancing my capacity to support complex IT and security needs within client environments. My proactive approach and technical aptitude laid the groundwork for my advancement within the company.

Norcross, Georgia, Us

In a fast-paced production environment, I identified methods to streamline workflows, reducing time-to-produce for key products and boosting team efficiency. I led the sampling department's growth, driving a 33% sales increase during a critical period. Additionally, I oversaw a team of 3–6 during peak hours, improving overall output and reducing the following day’s workload.I acted as a technical liaison with our MSP and internal IT teams, effectively troubleshooting and resolving technical issues. My successful deployment of over 60 RFC scanners expanded our team’s capacity, enhancing operational efficiency. Additionally, I spearheaded infrastructure upgrades, including the rapid deployment of new workstations, which optimized our Chicago branch’s performance.

• Tasked with investigating the KB4532693 update in 2020 that caused a user to lose work documents; this also entailed utilizing data recovery programs and identifying, communicating, and escalating the issue to Microsoft Support.

• Prepared and packaged orders while maintaining an accurate inventory. • Received orders into the ERP system, in addition to invoicing products for customers.• Emphasized the timely delivery of product to customers throughout the Chicago metro area.• Picked various orders with high precision to ensure customer satisfaction.• Assumed responsibility for receiving invoices into the ERP system and verifying the quantity shipped against current inventory.

Calhoun, Ky, Us

• Facilitated departmental heads with the organization and maintenance of engineering documentation. • Introduced to IBM iSeries ERP software, as well as the concept of end-user requirements for basic functionality to improve productivity, data records, and inventory control.• Studied under the Director of New Product and Marketing Development on the basics of engineering processes within an organization.• Joined with engineers to review, modify, and document changes on assemblies.• Executed base user tasks within IBM iSeries to maintain inventory control, in addition to documenting updates.• Leveraged SolidWorks 3D modeling software to implement changes, update blueprints, and verify functionality within assemblies.engineering processes within an organization• Collaborated with engineers on the team to review, modify, and document changes on assemblies• Performed base user tasks within IBM iSeries to maintain inventory control in addition to documenting updates• Utilizing SolidWorks 3D modeling software, implement changes, update blueprints, and verify functionality within assemblies

Bachelor Of Science - Bs, Network Engineering And Security

Computers And Information Technology Associate Of Arts And Sciences - Cit.Aas.Cit, Computer Science

Associate'S Degree, Engineering