Daniel O'Grady Email & Phone Number

Lake Forest, IL, US

In my role as Field Network Engineer, I deliver tailored network solutions for diverse client environments, ensuring optimal performance and security. Leveraging my expertise in Cisco Meraki firewalls and switches, I’ve implemented scalable architectures that streamline data flow and enhance network efficiency. By segmenting traffic with VLANs, I’ve not.

Lake Forest, IL, US

As the final escalation point for complex technical issues, I applied my critical thinking and expertise to resolve high-priority challenges with Microsoft 365 services, on-premises servers, and cloud solutions. I led the onboarding and training for new technicians, establishing foundational processes that enhanced team efficiency and client.

Lake Forest, IL, US

In this role, I worked closely with leadership to streamline our service desk operations, creating fundamental processes that optimized ticket management and reduced response times. By identifying and addressing bottlenecks, I enabled our team to handle a higher volume of support requests without compromising service quality.Through collaboration with.

Lake Forest, IL, US

I rapidly developed expertise in Microsoft 365 and managed server environments, prioritizing technical proficiency to ensure seamless operations for client systems. By conducting root cause analyses on recurring issues, I implemented proactive solutions that improved system reliability and minimized downtime.My role extended to managing software updates.

Lake Forest, IL, US

While focusing on skill development, I consistently operated at a higher technical level, going beyond expectations to resolve complex client issues. My work supported Impact Networking’s service offerings, elevating client satisfaction through rapid response times and deep technical knowledge.I pursued CompTIA A+ and Security+ certifications to validate.

Norcross, Georgia, US

In a fast-paced production environment, I identified methods to streamline workflows, reducing time-to-produce for key products and boosting team efficiency. I led the sampling department's growth, driving a 33% sales increase during a critical period. Additionally, I oversaw a team of 3–6 during peak hours, improving overall output and reducing the.

• Tasked with investigating the KB4532693 update in 2020 that caused a user to lose work documents; this also entailed utilizing data recovery programs and identifying, communicating, and escalating the issue to.

• Prepared and packaged orders while maintaining an accurate inventory.
• Received orders into the ERP system, in addition to invoicing products for customers.
• Emphasized the timely delivery of product to customers throughout the Chicago metro area.
• Picked various orders with high precision to ensure customer satisfaction.
• Assumed responsibility for receiving invoices into the ERP system and verifying the quantity shipped against current inventory.

Calhoun, KY, US

• Facilitated departmental heads with the organization and maintenance of engineering documentation.
• Introduced to IBM iSeries ERP software, as well as the concept of end-user requirements for basic functionality to improve productivity, data records, and inventory control.
• Studied under the Director of New Product and Marketing Development on the basics of engineering processes within an organization.
• Joined with engineers to review, modify, and document changes on assemblies.
• Executed base user tasks within IBM iSeries to maintain inventory control, in addition to documenting updates.
• Leveraged SolidWorks 3D modeling software to implement changes, update blueprints, and verify functionality within assemblies.engineering processes within an organization

Bachelor Of Science - Bs, Network Engineering And Security

Computers And Information Technology Associate Of Arts And Sciences - Cit.Aas.Cit, Computer Science

Associate'S Degree, Engineering