This course requires dedication and hard work, but the rewards of learning and achieving success are significant. A solid mindset and focus will be key to mastering the material.Are you passionate about learning and driven to succeed? This course will challenge you, but with dedication and a focused approach, you'll achieve your goals. Embrace the journey of learning and celebrate your victories!This course fosters a strong work ethic and celebrates the joy of learning. Develop a solid foundation in Python through focused reading and dedicated practice.

Efficiently handled customer inquiries through various channels (phone, email, chat etc.).Delivered exceptional customer service, prioritizing satisfaction at every touchpoint.Collaborated with colleagues to streamline processes and improve efficiency. Processed customer orders accurately and ensured timely fulfillment.

Provided effective customer service technical support for all Microsoft customers across the globe inExchange, Data Flow, Data Migration, Share Point and Security & Compliance.Troubleshooted all types of client issues with Office 365, including Exchange Online, AAD connect,Security & compliance and Active Directory.Resolved an average of 5 incidences per day on issues relating to all office 365 Exchange Online servicesfor customers in the Europe, Middle East and Africa (EMEA) region, North American Region (NOAM) andAsia, pacific, greater China (APGC)Acted as the Microsoft primary technical contact to both corporate customers and other Technical SupportEngineers in delivering advanced technical troubleshooting and problem-solving solutions.Collaborated on cross-team and cross product technical issues by working with colleagues fromother teams as needed to resolve customer problems.Documented every customer's issue and different approaches to resolve the issues so as to have my ownknowledge base for future references.Created a perfect environment for sound service delivery whilst ensuring positive client experiencemaintaining an impressive customer satisfaction grade of 4.8 on a scale of 5.Trained new staffs on Exchange online, Azure, Azure Active directory, and security &compliance

Organized the smooth running of 4 waves of full stack web development and ui/ux training.Activity and resource planningManaged the application process, Interview process and the recruiting of the girls.Organizing and motivating a project team and the studentsMaintain effective communicationAnalyzing and managing project riskActively monitoring progress of the trainingManaging reports and necessary documentationEnsuring customer satisfactionSource for intern placement for the girls with top IT companies after the training which three of them weretaken as full staff after their internship.