Daniel Ohlund Email & Phone Number

San Jose, Ca, Us

• Technical support for Hardware & Software efficiency. • Pre-investment phase start-up proposal documentation review & revision. • Manage multiple social media accounts, driven by social engineering. • Elevated above local competitors by developing relationships with the clients and delivering continued high quality service. • Continue to maintain relationships with 100's of customers. • Photography & Graphic Design • Operate & service a small print studio that prints across multiple mediums in small to large format. • Design all new artwork and contract 3rd party suppliers to manufacture merchandise. • Use user feedback to develop new designs and merchandise options.

San Jose, Ca

• Drove the complete product life cycle; from researching market needs & writing product requirements to prototyping and delivering features.• Worked collaboratively with the Engineering team and UI designers to develop mock-ups for new features and enhancements.• Identified, prioritized, and partnered with cross-functional teams to define requirements and deliver against the product vision and road map.• Understood the technical impact of product decisions and made trade-offs to optimize against product delivery.• Managed JIRA tickets for user stories, new features/enhancements, and bugs.• Worked with stakeholders to determine prioritization of new features & fixes.• Implemented short term production work-around solutions when minor bugs were identified (to avoid live production stoppages & postpone a fix until a future release).• Wrote end user instructional documentation prior to release.• Provided demos, special instruction & QA prior to utilization of new features.• Provided feedback to Development and QA teams during development and testing as domain expert and product owner for internal CMS on an as needed basis.• Validated issues that were discovered during testing (confirmation of bugs).• Provided direction when live production issues required urgent patch (all other development to stop while implementing fix – as applicable).

• Managed strategic relationships with our largest customers and 3rd party partners.• Managed and effectively navigated post-sales activity for customers through strong relationship-building, understanding of business needs, planning and execution.• Identified and drove growth opportunities by facilitating business conversations and delivering product demonstrations.• Built customized plans utilizing existing functionality to create new features.• Served as an escalation point for service issues and owned communication in critical situations.• Engaged cross functional team on behalf of the customer to communicate priorities and operational requirements as feature requests and enhancements.• Collaborated with cross-functional team to build yearly customer recap (metrics, newly implemented features, products, etc).• Worked with Data Analytics & Sales to provide accurate reporting.• Worked as operational integration partner during new partner on-boarding.• Worked in collaboration with partners to develop and execute aggressive SLAs.• Served as a liaison between Operations, Development and Product teams.• Trained customers and employees on using our systems (internal & external).• Used MySQL as a troubleshooting tool.