Daniel Ohlund Email & Phone Number

San Jose, CA, US

• Technical support for Hardware & Software efficiency.
• Pre-investment phase start-up proposal documentation review & revision.
• Manage multiple social media accounts, driven by social engineering.
• Elevated above local competitors by developing relationships with the clients and delivering continued high quality service.
• Continue to maintain relationships with 100's of customers.
• Photography & Graphic Design

San Jose, CA

• Drove the complete product life cycle; from researching market needs & writing product requirements to prototyping and delivering features.
• Worked collaboratively with the Engineering team and UI designers to develop mock-ups for new features and enhancements.
• Identified, prioritized, and partnered with cross-functional teams to define requirements and deliver against the product vision and road map.
• Understood the technical impact of product decisions and made trade-offs to optimize against product delivery.
• Managed JIRA tickets for user stories, new features/enhancements, and bugs.
• Worked with stakeholders to determine prioritization of new features & fixes.

• Managed strategic relationships with our largest customers and 3rd party partners.
• Managed and effectively navigated post-sales activity for customers through strong relationship-building, understanding of business needs, planning and execution.
• Identified and drove growth opportunities by facilitating business conversations and delivering product demonstrations.
• Built customized plans utilizing existing functionality to create new features.
• Served as an escalation point for service issues and owned communication in critical situations.
• Engaged cross functional team on behalf of the customer to communicate priorities and operational requirements as feature requests and enhancements.