▪Tasks & Achievements:  Monitoring and establishing working plan, including Network surveillance, First line support and Performance Report of SPDC telecoms infrastructure. Fault diagnosis on Network management System (NMS) and resolution.  Designing Key Performance Indicators (KPI) to manage and implement SPDC telecoms infrastructure operations and support. Ensuring adherence to planned preventive maintenance schedule, backups or recovery procedure. Regularly updating of relevant records, diagrams, database, KPI resource, Inventory and Telephone directory with respect to SPDC telecoms Operations. Establish, Document and maintain general and technical specifications, operating standards for projects and systems. Ensuring the optimal stocking of equipment spares and consumables. Developing models of information or communications means in line with SPDC MOC. Providing regular update and follow-up resolution on systems, network faults and incidents that can hamper system performance. Ensuring that project activities, operational activities, interface meetings, workshops and any other development are well documented and in line with SLAs. Participating in the SPDC Partners review meetings. Ensuring follow up of SPDC Telecom project methodology and quality compliance.

Tasks & Achievements: ▪ Operations of Eclipse Radio (Aviat) provision network, management and transmission of Voice and Data Signals to various SPDC field locations via the radio.▪ Designed Key Performance Indicators (KPI) to implement and manage telecoms infrastructure operations and support.▪ Involved in the installation of battery banks, inverters and DC/AC power supply system at Mbiama Shell microwave station for steady power supply at the station.▪ Involved in the Community Access Television (CATV) software upgrade from 31 to 36 channels using signal analysers and combiners within the CATV head-end for upward distribution of the signals to the end users in Shell RA.▪ Expertly performed preventative maintenance and calibration of telecoms equipment and systems, earning outstanding reputation for proficiency and quality.▪Preparation and implementation of procedures for installation of telecoms equipment such as PABX and Eclipse Radios and the accompanying Job Hazard Analysis (JHA) associated with the installations.

Defined strategies for business product development, branding & sales rolloutProvided quality information on sales and customer service performance.Coordinated technical support, customer service, marketing and sales in lineWith our client’s corporate strategy.Developed new business opportunities among segments and analyzed Competitiveperformance and advances in the emerging markets.Made recommendations to optimize business process re-engineering.Business plan development, analysis and execution.

Organized, maintained and updated the database of the organization.Sent and received relevant official correspondences for the organization.Liaised with other units in planning and execution of training programs of the organization.Prepared training materials and coordinated training programs. Acted as resource person between clients and the company.Attended to external enquiries about the organization, its people and services.Maintained the company's online marketing presence.Handled all travel logistics (such as flight tickets and hotel reservations) for clients, facilitators and training coordinators.Engaged and interfaced with service providers to ensure cost effective and highest quality service delivery.