Daniel O. Email & Phone Number

Toronto, Ontario, Canada

Remote

- Serve as the primary point of contact for IT-related inquiries, including troubleshooting, service access, and equipment purchasing.- Lead the implementation of new software and applications to enhance the company's tech stack.- Oversee IT-related finances, including business agreements and statements of work with external vendors.- Train new employees on the company's tech stack and provide ongoing support, guidance, and best practices.- Create and maintain documentation of internal IT processes, including onboarding/offboarding procedures, inventory management, and software troubleshooting protocols.

Toronto, Ontario, Canada

- Maintained a comprehensive knowledge base of products and services updated for customer service agents and clients.- Identified and documented patterns for recurring issues and provided feedback to the development team to improve the product.- Provided product configuration and integration assistance to customers ranging from small businesses to large enterprises and governments.- Consistently exceeded monthly ticket closure quotas by up to 75% through efficient work.

Vaughan, Ontario, Canada

- Achieved Store Partner of the Quarter in Q3 2020 and District Partner of the Quarter in Q3 2020.- Demonstrated excellent communication skills with customers through strong product knowledge and customer service.- Helped create a positive team environment by coaching and assisting fellow baristas.- Successfully built customer relationships through active listening and the ability to provide multiple solutions.

Toronto, Ontario, Canada

- Assisted students with login problems, Wi-Fi configuration, and accessing virtual apps.- Diagnosed and troubleshot computer lab equipment, including printers, projectors, desktop computers, keyboards, and mouses.

Concord, Ontario, Canada

- Prepared approximately 100+ weekly statements and bills for amounts due, items purchased, and services rendered with minimal errors. Verified accuracy of billing data from delivery drivers for over 50 clients and rectified $1,000's in miscalculated invoices.- Performed bookkeeping, including calculating costs of goods sold and shipment of goods and storing receipts.- Contacted customers to obtain or relay account information. Praised for excellent attention to detail.

Mississauga, Ontario, Canada

- Assisted in researching new product development by conducting market research in the financial industry. Presented findings and solutions to internal product development teams through PowerPoint decks.- Organized a team document portal for 3 major products - cleaned up over 2GB of redundant documents.- Coordinated and promoted a company-wide charity event with other interns, which helped raise over $10,000.

Toronto, Ontario, Canada

- Processed 100+ daily sales and customer inquiries with no supervision - received multiple feedback surveys detailing superb customer service and product knowledge.- Onboarded and led 3 new employees in regards to sales practices and company policies.- Promoted the HBC loyalty program to customers, proven ability to handle sensitive customer information with confidentiality and discretion - consistently exceeded weekly quotas by up to 50%.- Actively looked out for and identified security risks while taking appropriate action – recognized for helping reduce injuries and retail theft.