Teaching and Learning Support1. Teach on relevant courses across a range of units/subjects as required by the University and directed by the designated manager using appropriate teaching, learning support and assessment methods2. Deliver lectures and lead seminar groups as appropriate3. Participate in the examination/assessment process including the setting of papers, preparing marking schemes, agreeing marks with other staff and attending external examiners meetings4. To contribute to validation and accreditation of courses and quality control processes5. Carry out administration duties as required6. Update teaching and learning materials as appropriate7. Provide timely, constructive, formative and comprehensive feedback to students using all forms of communicationResearch and Knowledge Exchange8. Refresh own subject knowledge and understanding to inform teaching materials, methods and delivery9. To engage in research and enterprise activities and participate in external networks as appropriateOther10. Attend open days and assist with other course marketing activities as required11. Demonstrate the University’s values of respect, ownership, integrity, engagement, inclusivity and teamwork.12. Occasional requirement to work unsocial hours13. Assist with the supervision of student projects, field trips and where appropriate placements14. To undertake other duties as commensurate with the role

1. Teaching and coaching student in STEM related topics 2. Organizing one on one meeting with Mentee3. Improving higher education awareness in student

1) Manage the Information technology consulting outfit of the business2) Work with other team memeber to improve the business3) Provide support for graphic and creative department of the business

• Provided support to students (and staff as required) when using: IT suites and shared teaching spaces, wired and wireless LAN, mobile access and interactive information points. • Successfully resolved incidents transferred from the Service Desk and other open access areas or the Student IT Help centre. • Responded to IT requests from students and relevant staff promptly.

1) Attend the FRDC meetings (three times a year).2) Canvass students/peers in their group/school for any items to be raised at the Committeemeeting.3) Report back to students/peers in their group/school following the FRDC meeting.4) Advise/educate fellow students/peers on the purpose of the FRDC and how this can helpthem.5) Attend the Faculty Postgraduate Research Induction events (October and February) to meet new students in your school

• Day-to-day Management of the IT Service Desk – Coordination and management of Regional IT Representatives at Branches and regions; as well as review of daily, weekly and monthly branch reports on the Issues Management System (IMS) platform.• Ensure the SLA’s are achieved; service quality and client expectations are met or exceeded as well as profitable.• Effectively monitor, control and support service delivery, ensuring systems, methodologies and procedures are followed• Build and maintain client relationships. Produce management and account performance reports to an agreed schedule or upon request• Maintenance and regular update of FCMB’s database for systems and office equipment.• Training – continuous training and coaching of new IT recruits as well as users.• Oversee Hardware Repairs and installations – replacing faulty hardware parts, repair and maintenance of printers and also liaising with HP authorized dealers for CPU, Printer and Monitor warranty changes.• Oversee System software maintenance – formatting, OS repair and reinstallation, building of system image and ghosting, reinstallation of corrupt/problematic applications and system configuration.• Periodic preventive maintenance exercise and documentation; Upgrade of Applications, hardware, antivirus, IP management configuration etc.• End User support – supporting users on all issues pertaining to IT which include creation of user on the network/domain, joining user PCs to the domain and timely resolution of issues on finacle, outlook, office communicator - lyncs, password reset etc

• Training on Helpdesk and Customer service• Hardware trouble shooting• Operating system installation and configuration• Basic network trouble shooting • Outlook configuration and user support

I am working under the supervision of a Senior Officer whom I report to the description of the duties include:-Support staff in the use of Information Technology equipment and application, Support the pupil in the use of Information Technology equipment and application, Periodic Maintaining of Information Technology equipment, Repairing of Computer and other Information Technology related Equipment, Installation of Software’s, Cleaning and maintaining of Information Technology Environment including Server Rooms and Offices

• Helpdesk and Customer service support• Hardware trouble shooting• Operating system installation and configuration• Network troubleshooting