Administrator
CurrentIn my roles as an administrator at TrafficArena, I do the following:• Lead the implementation of an office-wide operation by assigning tasks to staff while establishing an effective monitoring system to optimise the use of resources and reduce operational costs.• Coordinate customer service satisfaction through tailored solutions to customers’ feedback, complaints, and enquiries through phone calls, emails, and in-person contact, resulting in a large reduction in response times… Show more In my roles as an administrator at TrafficArena, I do the following:• Lead the implementation of an office-wide operation by assigning tasks to staff while establishing an effective monitoring system to optimise the use of resources and reduce operational costs.• Coordinate customer service satisfaction through tailored solutions to customers’ feedback, complaints, and enquiries through phone calls, emails, and in-person contact, resulting in a large reduction in response times and increase in client satisfaction.• Enhance document management systems with the use of Customer Relationship Management (CRM) systems for efficient records of client databases thereby improving data retrieval times.• Ensured compliance with regulatory requirements by conducting regular audits and updating procedures, maintaining a 100% compliance rate across all operations. Show less