First and second level IT support (100+ Assigned hosts)First and second level network support (8 Assigned LANs clustered within 100km radius)Repair and maintenance of HP 40xx - 45xx series printersPreventive maintenance of 100+ Hosts, intermediary devices and communication media.Conceptualizing, Designing and installation of LANsInstallation and support of closed systems:-ICS – Integrated Customer Service System HHS – Hand-Held sets and gateway meter reading systemDCS – Design and construction system Medicare – Staff medical administration system DTMMS – Distribution & Transmission Maintenance Management SystemFDB – Facilities Database GIS-based SystemTMS – Transport Management SystemIMS – Incidence Management SystemsLCA – Offline Revenue Collection systemITRON – Web based Prepaid systemSAP – ERP systemQPulse - Quality Management System Others:-Installation and use of Citrix (web-based SaaS system)Installation and use of QuickBooks Accounting SystemInstallation and upgrade of antivirus, windows XP/Vista/7 and Microsoft officeUse of SATIS (web-based Asset Management System)Use of CRM (web-based Customer Relations Management System)Use of Service Desk (web-based LAN Support system)Previous Assignments & Engagements:-•In-charge of computer operations, systems and internal controls.•Data capture, reports generation and administration of multi-user Policy Master Insurance brokerage system and QuickBooks accounting system•Administration of PMS phone management software•Staff training on use of organizations operational systems.•Advising the management on ICT trends, user requirement analysis and solution development.